Customer Service and Optical Assistant - Erina Fair

Oscar Wylee Pty; Australia; Remote; Confidential; Full time

Benefits offered by this job

Free prescription glasses every six to

Family & Friends discounts

Erina Fair Shopping Centre location

On-site parking

Job summary

Oscar Wylee’s Erina store seeks an Optical Assistant to deliver friendly, high‑quality service and help customers identify eyewear that fits their needs and style.

Join a fast‑paced team with coaching and growth opportunities in eyewear trends, while enjoying evening/weekend flexibility and a free prescription glasses benefit every six months.

Qualifications

• Experience in fast-paced retail environments.
• Strong communication skills for customer interaction.
• Proactive and motivated to take initiative.
• People-oriented with empathetic manner.
• Flexible to late evenings and weekends.

Responsibilities

• Engage with customers to identify eyewear needs and exceed sales targets.
• Provide expert recommendations and styling advice to help customers find the best frames.
• Maintain a positive store presence and address customer queries.
• Support team and contribute to a harmonious, supportive work environment.

Skills

Retail experience

Communication skills

Motivated & proactive

People skills

Flexibility

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

You and the team will look closely with our experienced Store Partner and Store Manager, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work at our Erina store located within Erina Fair Shopping Centre on the Central Coast of NSW, conveniently positioned next to Hero Sushi Train. With easy access via local bus services and free on-site parking available, commuting to work is simple and convenient. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Erina offers a relaxed coastal lifestyle with plenty to enjoy before or after your shift. From exploring the wide range of retail and dining options at Erina Fair to taking a short drive to nearby Terrigal Beach for scenic ocean views and beachside cafes, there is always something to experience while working at Oscar Wylee Erina.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!