Customer Service and Optical Assistant- Traralgon

LiveHire Limited; Australia; Remote; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Free glasses every six months

Family & Friends discounts twice ayear

Store training in eyewear and styling

Clear career trajectory

Job summary

Oscar Wylee is seeking an Optical Assistant to deliver exceptional customer service and exceed sales targets in our Traralgon store. You will identify eyewear needs, provide styling recommendations, and help customers find the best frames with a friendly, energetic approach.

The role emphasizes teamwork, proactive help to colleagues, and maintaining a welcoming store atmosphere in a fast-paced retail environment.

Qualifications

• Experience in fast-paced retail settings.
• Excellent communication skills and ability to engage with customers clearly.
• Motivated, proactive, and customer-focused attitude.
• Empathetic, approachable, and able to work well with others.

Responsibilities

• Actively engaging with customers to identify eyewear needs and delivering top-notch service while aiming to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to help customers find the best frames.
• Bring a positive and energetic presence to the store and ensure customer queries are met.
• Offer support to teammates and contribute to a harmonious and collaborative work environment.

Skills

Customer service

Retail experience

Communication

Team player

Evenings & weekends

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offering your support to fellow team members and contributing to a harmonious and supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

Get a free pair of prescription glasses every six months

• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our store on Franklin Street, next door to Traralgon News & Lotto, easy to access through driving or public transport. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Oscar Wylee Traralgon store is close to locally owned retail businesses, cafes, as well as Newman Park playground for kids.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!