Customer Service and Optical Assistant - Top Ryde

Oscar Wylee Pty; Ryde; On-site; Confidential; Full time

Benefits offered by this job

Free prescription glasses every six mo

Family & Friends discounts twice a yr

Modern store in Top Ryde City Shopping

Supportive, energetic team

Eyewear styling training

Clear career trajectory

Job summary

Oscar Wylee Pty in NSW, Australia, is seeking an Optical Assistant to deliver exceptional customer service and exceed sales targets. You will engage with customers, recommend eyewear styling, and support the team in a fast-paced retail environment.

The role emphasizes proactive approach, empathy, and willingness to work late evenings and weekends to meet customer needs. Join a vibrant store located in a major shopping centre and grow with opportunities in eyewear knowledge and career progression.

Qualifications

• Strong background in fast-paced retail settings.
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave satisfied.
• A people person, ready to offer assistance with an approachable and empathetic manner.
• Flexible to work late evening and weekends.

Responsibilities

• Actively engaging with customers to identify eyewear needs and deliver top-notch service, aiming to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them.
• Bring a positive and energetic presence to the store, ensuring customer queries are met.

Skills

Customer service

Communication

Sales focus

Team player

Flexible scheduling

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our modern store located inside Top Ryde City Shopping Centre, a vibrant retail destination with excellent public transport connections and convenient parking options. The centre’s central location makes commuting easy for team members travelling from surrounding suburbs. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Top Ryde City offers a wide variety of fashion retailers, dining venues and entertainment options, creating an energetic and engaging workplace environment. After your shift, you can explore popular eateries, browse specialty stores or relax at one of the centre’s leisure attractions.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.