Customer Service and Optical Assistant - Southport

Oscar Wylee Pty; Australia; Remote; Confidential; Full time

Benefits offered by this job

Free glasses

Family discounts

Gold Coast store location

Career growth

Training in eyewear

Job summary

Oscar Wylee is seeking an Optical Assistant to deliver exceptional customer service and help exceed sales targets at our Gold Coast store. You will engage customers, recommend frames, and contribute to a energetic team environment.

Ideal candidates are retail-driven, communicative, proactive, and flexible to work late evenings and weekends, with a passion for eyewear and customer care.

Qualifications

• Strong background in fast-paced retail settings.
• Excellent communication skills—direct and easy for customers to understand.
• Highly motivated and proactive; ready to step in and take initiative to ensure customers leave happy.
• People person, ready to offer assistance with an approachable and empathetic manner.
• Flexible to work late evenings and weekends.

Responsibilities

• Actively engaging with customers to identify eyewear needs and deliver top-notch service, aiming to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, helping them find the best frames for them.
• Bringing a positive and energetic presence to the store daily, ensuring customers' queries and needs are met.
• Offer support to fellow team members and contribute to a harmonious, supportive work environment.

Skills

Retail experience

Communication skills

Customer service

Flexible scheduling

Job description

Join our team as an Optical Assistant, a dynamic and engaging role where you’ll aim to deliver exceptional customer service, and exceed sales targets. Your responsibilities will include:

• Actively engaging with customers to identify their eyewear needs and delivering top-notch service, aiming to go above and beyond to exceed sales targets.
• Provide expert recommendations and eyewear styling advice to customers, ensuring they find the best frames for them!
• Bringing a positive and energetic presence to the store everyday, making sure customers queries and needs are well and truly met
• Offeringyour support to fellow team members and contributing to a harmoniousand supportive work environment.

About You:

• Strong background in fast-paced retail settings
• Excellent communication skills - direct and easy for customers to understand.
• Highly motivated and proactive, ready to step in and take initiative to ensure customers leave the store happy.
• A people person, ready to offer assistance with an approachable and empathetic manner
• Flexible to work late evening and weekends

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our Australia Fair Southport store, conveniently located on the Gold Coast with easy access from nearby suburbs and just 2 km from Surfers Paradise. With G:link tram services within walking distance and 2-hour parking available at the centre, commuting to and from the store is simple and stress free. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear through training, including styling with our many frames on offer!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Australia Fair offers a vibrant coastal shopping and lifestyle experience with a wide range of retail, dining and entertainment options. After your shift, you can explore the centre, enjoy the nearby cafés and restaurants, or take a short trip to Surfers Paradise to relax by the beach and enjoy the Gold Coast lifestyle.

Work in our South.Point Southport store, conveniently located in Canberra’s southern hub with easy access from nearby suburbs such as Greenway, Oxley and Bonython. With excellent bus connections from across Canberra and five easy-access car parks available, commuting to and from the store is simple and stress free. Check out our store page here!

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!