Customer Service and Administration Officer - Western Plains Cultural Centre

Dubbo Regional Council; Dubbo; On-site; AUD 70,000 - 82,000; Full time

Benefits offered by this job

35-hour work week with flexibleOptions

Salary packaging options

Fitness Passport

Wellbeing Program

Employee Assistance Program

Job summary

Dubbo Regional Council is seeking a Customer Service & Administration Officer for the Western Plains Cultural Centre. You will be the welcoming face for visitors, support exhibitions and events, and contribute to digital communications while joining a collaborative team.

This role offers growth opportunities and a focus on delivering memorable visitor experiences within a dynamic, culturally rich setting in Dubbo, NSW.

Qualifications

• Certificate III in Business, Administration, Communications or a related discipline.
• Demonstrated experience delivering exceptional customer service and building positive relationships with a wide range of customers.
• Strong administrative and organisational skills, with the ability to balance multiple priorities in a busy front-facing environment.
• General administrative skills demonstrating a competent level of literacy, numeracy and intermediate computer skills.
• Demonstrated high level written and oral communication skills.

Responsibilities

• Welcome visitors and handle in-person and online inquiries as the first point of contact.
• Manage a variety of administration tasks, systems and customer records with high attention to detail.
• Contribute to websites, social media and digital communications to engage the community.
• Collaborate with a close-knit team that values collaboration, creativity and fresh ideas.
• Support exhibitions, events, public programs and venue bookings that bring culture and creativity to the region.

Skills

Customer service

Relationship building

Education

Certificate III in Business, Administration, Communications or related

Tools

Computer literacy

Job description

Customer Service And Administration Officer - Western Plains Cultural Centre

At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Service & Administration Officer - Western Plains Cultural Centre.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.48 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as a Customer Service & Administration Officer - Western Plains Cultural Centre. and develop your skills and future career.

Find personal and professional growth

If you love meeting new people, thrive in a fast-paced environment and enjoy variety in your day, this is the role for you. As the welcoming face of the Western Plains Cultural Centre, you'll create memorable visitor experiences, support exciting events and exhibitions, contribute to digital communications, and work alongside a close-knit team that values collaboration, creativity and fresh ideas. Every day brings something different, giving you the opportunity to grow your skills, make a genuine impact and build a rewarding career at the Western Plains Cultural Centre.

You’ll find growth through:

• Being the welcoming first point of contact for visitors, customers and community members, both in person and online.
• Managing a variety of administration tasks, systems and customer records while maintaining high attention to detail.
• Contributing to websites, social media and digital communication platforms to help engage our community.
• Working alongside a supportive, close-knit team that embraces a "one team" approach and encourages fresh ideas and creative problem-solving.
• Supporting exhibitions, events, public programs and venue bookings that bring culture and creativity to our region.

What you'll bring

To thrive in this role, you will need:

• Certificate III in Business, Administration, Communications or a related discipline.
• Demonstrated experience delivering exceptional customer service and building positive relationships with a wide range of customers.
• Strong administrative and organisational skills, with the ability to balance multiple priorities in a busy front-facing environment.
• General administrative skills demonstrating a competent level of literacy, numeracy and intermediate computer skills.
• Demonstrated high level written and oral communication skills.

We would also love you to have:

(Desirable requirements)

• Experience in digital platform/social media delivery.

Ready for your opportunity?

Join us, and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $70,498 to $81,930 plus superannuation.

To find out more about this role, explore the Position Description and feel free to reach out to our Operations Coordinator - Western Plains Cultural Centre on 02 6801 4*** to make an enquiry.

Applications close 9:00am, Wednesday 11th November 2026

Please Note: Notifications are primarily system generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.

Considering relocating for this opportunity?

Relocation support is available through The Welcome Experience, a NSW Government initiative assisting individuals and families moving to regional areas click the link to find out more.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy a 35-hour work week with flexible options, plus generous leave allowances.
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.
• Find real connection with our supportive team environment and active social club.
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.