Customer Service Agent

Pergolux Pty Ltd; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Ergonomic workstation

Employee events

Product discounts

Vacation days & service bonus

Professional development

Free drinks & snacks

Employee referral program

Job summary

Pergolux Pty Ltd in Australia is seeking a Customer Service Agent to deliver exceptional support across channels and across Australia.

You will resolve enquiries with empathy, maintain a professional phone manner, and stay organized in a fast-paced environment while collaborating with cross-functional teams to ensure seamless customer experiences in a hybrid on-site/remote setup.

Qualifications

• Experience in a customer service role dealing with internal and external customers.
• Strong verbal communication with a confident phone presence.
• Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
• Ability to remain calm, composed, and positive under pressure.
• A collaborative team player attitude aligned with PERGOLUX's core values and culture.

Responsibilities

• Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
• Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
• Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
• Effectively manage competing priorities and stay organized in a fast-paced environment.
• Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Calm under pressure

Team player

Job description

As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

What You'll Do

• Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.

• Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.

• Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.

• Effectively manage competing priorities and stay organized in a fast-paced environment.

• Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.

What You'll Bring

• Proven experience in a customer service role dealing with both internal and external customers.

• Strong verbal communication skills with a confident and clear phone presence.

• Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.

• Ability to remain calm, composed, and positive under pressure.

• A collaborative team player attitude aligned with PERGOLUX's core values and culture.

Benefits

• An international work environment in a fast-growing company with plenty of development opportunities.

• Hybrid work model (80% on-site 20% remote).

• Ergonomic workstations and modern laptops (Apple or Windows).

• Employee events (summer party, Christmas party, after-work gatherings).

• Access to the Corporate Benefits portal.

• Employee discounts on PERGOLUX products.

• 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).

• A motivated and supportive team that helps each other.

• Strong focus on professional development and skill-building.

• Free drinks and snacks.

• Employee referral program.