Supervisor Service Operations - Power

Vertiv Co; Melbourne; Presencial; AUD 120 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company Vehicle

On-call Rotating Roster

Resumo da oferta

Vertiv is seeking a capable manager to oversee day-to-day maintenance service delivery in the assigned region. You will supervise power Customer Engineers, coordinate field activities, and ensure safety, documentation and compliance across the team.

Key responsibilities include staff scheduling, quotes, reporting, and after-hours support. The role requires strong leadership, communication, and a customer-centric mindset with a focus on operational excellence.

Qualificações

• Electrical or Electronics Trade qualification required.
• Supervisory/management qualification preferred.
• Experience leading field service teams in power industry appreciated.

Responsabilidades

• Manage customers and staff requirements for day-to-day delivery of maintenance services.
• Supervise power Customer Engineers to meet deliverables.
• Coordinate and schedule general duties of power staff and subcontractors.
• Ensure Customer Engineers have calibrated tools, PPE and proper documentation.
• Respond to client requests for quotes or service advice within timeframes.
• Carry after-hours escalation pager on alternate weeks.
• Perform staff audits as required by policy.
• Ensure OH&S requirements are followed and PPE is provided.

Conhecimentos

Interpersonal skills

Relationship management

Communication skills

Commercial acumen

Customer-centric

Team player

Well organised

Solution oriented

Formação académica

Electrical or Electronics Trade qualification

Supervisory/management qualification

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Description

Position Summary/Objectives of Incumbent:

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Job Description

Position Summary/Objectives of Incumbent:

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Major Activities To Be Performed

Administration / Planning & Reporting

• Provide quotes for small works, T&M, installations and start-ups
• Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
• Support field personnel in the execution of their administrative task
• Prepare and provide reports as requested by management
• Ensure timesheets are entered in the system correctly.
• Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

• Coordinate and schedule the general duties of power staff and subcontractors
• Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
• Respond to customer requests for minor quotation or service advice within a timely manner.
• Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
• Assist Customer Engineers with complex technical problems
• Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
• Carry out Customer Engineer audits as required by company policy.

WHS, Environment and Quality

• Take all necessary steps to ensure OH&S requirements are adhered to.
• Ensure adequate PPE is provided
• Report all incident / injury on time

Please Note

• On Call Rotating Roster 1 every 4 weeks
• Company Vehicle

Employees Reporting To Incumbent

• customer engineers

Main Contacts Within Company

• Warehouse/inventory management staff,
• Service Technical Support,
• Safety Manager,
• Sales Staff
• Service Admin Support Staff

Main Contacts Outside The Company

• Customers,
• Subcontractors
• Vendors

Education/Qualification

• Electrical or Electronics Trade qualification
• Supervisory/management qualification

Specialist Knowledge

• Interpersonal and relationship management skills
• Communication skills and commercial acumen

Practical Experience

• Proficiency in Microsoft Office applications
• Proven track record within the power industry managing a field service team

Personal Characteristics

• Customer-centric
• Team player
• Well organised
• Solution oriented

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]