Customer Service Administrator

Fienza; City of Moreton Bay; On-site; AUD 55,000 - 70,000; Full time

Job summary

Fienza is seeking a Customer Service Representative to join our growing team in Queensland. The role focuses on delivering exceptional service, accurate data entry, and effective communication with customers.

Ideal candidates have at least 2 years in an administration or phone-based customer service environment, with a knack for fast, precise work and a professional, proactive approach. This on-site position supports growth within a national fixtures business.

Qualifications

• Minimum of 2 years of administration team experience, preferably in a phone-based customer service role.
• Lightning-fast data entry skills with unwavering attention to detail.
• Polished, mature disposition and excellence in customer service and negotiation.
• Professional presentation in all interactions.
• Thrives in a fast-paced, demanding work environment.
• Strong work ethic and commitment to teamwork.
• Master time management and organisation.
• Self-starter with a can-do attitude and autonomy.
• Ability to multitask without errors.
• Willingness to learn and adapt quickly to the PRONTO software.

Skills

Data entry

Customer service

Phone support

Time management

multitasking

Communication

Tools

PRONTO software

Job description

At Fienza, we are not just shaping bathrooms and kitchens; we are crafting lifestyles. With a relentless commitment to excellence, quality, and impeccable customer service, we have emerged as a national leader in bathroom and kitchen fixtures since our inception in 2009. Our exquisite range of products, from vanities to tapware, has redefined everyday living. As we embark on an exciting journey of expansion and growth into new markets, we are searching for exceptional talent to join our team.

About Us

Fienza is your passport to a world of beautiful, high-quality bathroom and kitchen fixtures that elevate the art of everyday living. We have earned our stripes through unwavering dedication to perfection, setting new standards in the industry. Our success story is marked by exponential growth, with distribution centers in Brisbane (Head Office), Sydney, Melbourne, Adelaide, and Perth, all contributing to our national footprint.

We are more than just a company; we are a strong value based team driven by a shared passion for innovation, design, and customer satisfaction. Join us and be a part of this incredible journey as we make waves in the industry.

About the Role

Are you a Customer Service superstar? Are you ready to step into a role that rewards your talent and dedication? Fienza is on the lookout for a dynamic Customer Service Representative to join our rapidly expanding team.

About You

We are seeking someone who is not just good but exceptional. You are the candidate we've been searching for if you:

Bring a minimum of 2 years of administration team experience, preferably in a phone-based customer service role.

Possess lightning-fast data entry skills coupled with unwavering attention to detail.

Exude a polished, mature disposition and excel in the art of customer service and negotiation.

Radiate intelligence and professionalism in your presentation.

Thrive in a fast-paced, demanding work environment.

Demonstrate a robust work ethic and an unwavering commitment to teamwork.

Master the art of time management and organisation.

Are a self-starter who embraces challenges with a "can-do" attitude.

Can work autonomously while ensuring tasks are completed with precision.

Multitask efficiently without missing a beat.

Exhibit a strong willingness to learn and adapt quickly, especially when it comes to our "PRONTO" software system.

Hold plumbing showroom experience in high regard.

This is your chance to be a part of a company that has real career progression and growth for high achievers.

Elevate your career with Fienza and become a key player in our journey towards innovation, growth, and success.