Customer Service & Admin Assistant – Motorcycle Parts & Gear

EasyR Australia; Brisbane; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Full training

Weekends off

Job summary

EasyR Australia is seeking a Customer Service & Admin Assistant to join our Geebung, Brisbane site. You will handle customer inquiries via email, phone, and in person, manage admin for returns, exchanges and warranty claims, and assist in the warehouse when needed.

The role is full-time, Monday to Friday, with a salary of $65,000–$70,000 plus super, depending on experience. Training on our products and systems is provided, with a supportive small-team environment.

Qualifications

• Great with people in person, on the phone and in writing.
• Calm and patient when a customer is frustrated.
• Detail-oriented: the right refund, the right part, the right customer.
• Comfortable on a computer and quick to learn our systems.

Responsibilities

• Answer customer emails: questions, complaints and problems.
• Look after unhappy customers and sort out their problems.
• Serve customers in the shop.
• Answer the phone.
• Process returns and exchanges.
• Handle warranty claims with customers and suppliers.
• Process stock returns to suppliers.
• Look after our online reviews and reply to customers.
• Help keep orders on track, fixing problems as they come up.
• Help with picking orders when needed.

Skills

Customer service

Communication

Attention to detail

Computer literacy

Teamwork

Tools

Shopify

Job description

Customer Service & Admin Assistant – Motorcycle Parts & Gear

Location

Geebung, North Brisbane

Work type

Full-time, Monday to Friday

Pay

$65,000 – $70,000 + super, depending on experience

Selling points

• Customer service and admin role, with variety every day
• Monday to Friday, no weekends
• Small team with a real path to a bigger role

About us

EasyR sells motorcycle parts, accessories and gear to riders all over Australia. We're mostly online, with warehouses in Brisbane, Sydney and Melbourne and a shop at our Geebung site. We're a small team, and everyone's work matters here.

The job

You'll look after our customers, whether they email, call or walk into the shop. You'll answer their questions, turn unhappy customers around, and handle the admin behind returns, exchanges and warranty claims. Now and then, when it's needed, you'll lend a hand in the warehouse.

What you'll do

• Answer customer emails: questions, complaints and problems
• Look after unhappy customers and sort out their problems
• Serve customers in the shop
• Answer the phone
• Process returns and exchanges
• Handle warranty claims with customers and suppliers
• Process stock returns to suppliers
• Look after our online reviews and reply to customers
• Help keep orders on track, fixing problems as they come up
• Help with picking orders when needed

You'll suit this if you

• Are good with people in person, on the phone and in writing
• Stay calm and patient when a customer is frustrated
• Are careful with detail: the right refund, the right part, the right customer
• Are comfortable on a computer and pick up new systems quickly. We'll train you on ours.
• Don't mind getting hands-on in the warehouse when needed
• Can work Monday to Friday, full-time

Bonus, not essential

• You ride, or know bikes and gear
• Retail, parts counter, dealership or customer service experience
• Experience with Shopify or an ecommerce business

Not for you if

You don't enjoy dealing with customers. This job is mostly customers and admin, with a little warehouse help when needed.

What you get

• $65k–$70k + super, depending on experience
• Monday to Friday. Your weekends are yours.
• Full training on our products and systems
• A small business where good work gets noticed, and more responsibility follows