Customer Service & Admin Specialist - Motorcycle Parts

EasyR Australia; Brisbane; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Full training

Weekends off

Job summary

EasyR Australia is seeking a Customer Service & Admin Assistant to join our Geebung, Brisbane site. You will handle customer inquiries via email, phone, and in person, manage admin for returns, exchanges and warranty claims, and assist in the warehouse when needed.

The role is full-time, Monday to Friday, with a salary of $65,000–$70,000 plus super, depending on experience. Training on our products and systems is provided, with a supportive small-team environment.

Qualifications

• Great with people in person, on the phone and in writing.
• Calm and patient when a customer is frustrated.
• Detail-oriented: the right refund, the right part, the right customer.
• Comfortable on a computer and quick to learn our systems.

Responsibilities

• Answer customer emails: questions, complaints and problems.
• Look after unhappy customers and sort out their problems.
• Serve customers in the shop.
• Answer the phone.
• Process returns and exchanges.
• Handle warranty claims with customers and suppliers.
• Process stock returns to suppliers.
• Look after our online reviews and reply to customers.
• Help keep orders on track, fixing problems as they come up.
• Help with picking orders when needed.

Skills

Customer service

Communication

Attention to detail

Computer literacy

Teamwork

Tools

Shopify

Job description

EasyR Australia is seeking a Customer Service & Admin Assistant to join our Geebung, Brisbane site. You will handle customer inquiries via email, phone, and in person, manage admin for returns, exchanges and warranty claims, and assist in the warehouse when needed.

The role is full-time, Monday to Friday, with a salary of $65,000–$70,000 plus super, depending on experience. Training on our products and systems is provided, with a supportive small-team environment.