Customer Relationship Manager

Motion; Mackay Regional; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Tool of trade provided

Company car

Annual salary reviews

Uniforms

Wellbeing support

Volunteer leave

Job summary

Motion in Mackay, QLD is seeking a Customer Relationship Manager to grow a portfolio of major resource and heavy industrial accounts across mining regions in Queensland. This field-based role partners with site-based maintenance and engineering teams, providing technical guidance and commercial solutions for installed equipment and new projects.

You will engage with Maintenance Managers, Reliability Engineers, Mechanical Engineers and Procurement teams, traveling regionally to support shutdowns,

Qualifications

• A proven ability to build, manage and grow key customer accounts.
• Confidence engaging with Maintenance Managers, Reliability Engineers, Mechanical Engineers and Procurement teams.
• Strong business-development skills and a proactive, results-focused approach.
• The ability to work independently in a regional, field-based role.
• Willingness to travel with a current and valid driver's license.

Responsibilities

• Build and strengthen long-term partnerships with mining and industrial customers.
• Identify opportunities to expand supply of bearings and power transmission products.
• Support shutdowns, reliability initiatives, and plant improvement projects.
• Pursue upgrade and project opportunities.
• Conduct regular on-site visits to maintain strong customer engagement.
• Provide technical recommendations aligned to operational requirements.
• Manage commercial negotiations and account development strategies.
• Maintain a structured territory plan to achieve revenue growth targets.

Skills

Key account management

Business development

Stakeholder engagement

Travel-ready

Education

Mechanical Engineering qualification

Job description

## Customer Relationship ManagerApply: On-Site: Mackay, Queensland, Australia: Bohle, Queensland, Australia: Full time: Posted Today: R26\\_0000032441This is a field-based role responsible for growing and managing a portfolio of major resource and heavy industrial accounts across all mining regions in Queensland. You will work closely with site-based maintenance and engineering teams, providing technical guidance and commercial solutions across installed equipment and new project opportunities. Territory will include open-cut and underground coal operations, mineral processing facilities, CHPPs, bulk materials handling systems, heavy industrial sites, and mining contractors across the region.**Your main responsibilities:** * Build and strengthen long-term partnerships with mining and industrial customers* Identify opportunities to expand supply of bearings and power transmission products* Support shutdowns, reliability initiatives, and plant improvement projects* Pursue upgrade and project opportunities* Conduct regular on-site visits to maintain strong customer engagement* Provide technical recommendations aligned to operational requirements* Manage commercial negotiations and account development strategies* Maintain a structured territory plan to achieve revenue growth targets **What We’re Looking For*** A proven ability to build, manage and grow key customer accounts.* Confidence engaging with Maintenance Managers, Reliability Engineers, Mechanical Engineers and Procurement teams.* Strong business-development skills and a proactive, results-focused approach.* The ability to work independently in a regional, field-based role.* Willingness to travel with a current and valid driver's license. **Desirable experience and qualifications:*** Experience in the bearings and power transmission industry.* Hands-on experience working with rotating machinery.* Established networks within mining or heavy industry.* Familiarity with mine-site access requirements and shutdown environments.* A Mechanical Engineering qualification or relevant trade background, such as Fitter & Turner, Candidates transitioning from site-based mechanical roles into technical sales are encouraged to apply. **What We Offer:** We offer more than just a job — we offer a long-term career. * **Tool of trade** provided | iPhone + Laptop + provided company car* **Market aligned remuneration with annual salary reviews:** Your salary grows with your skills and performance.* **Career progression:** Build a long-term career with clear development pathways, supported by free webinars, training events and learning courses.* **Comprehensive benefits:** Incentive, Motion-provided uniforms, parental-leave top-up support and confidential wellbeing support through our Employee Assistance Program.* **Health and wellbeing:** Enjoy up to $30 flu vaccination rebate and discounted Bupa health insurance options.* **Give back to your community:** Access one paid **Good to Give** volunteer leave day each calendar year, in addition to your standard leave entitlements. Participate in community engagement initiatives, including opportunities to support organisations such as the Red Cross and many more.* **Recognition that matters:** Celebrate your contribution through peer recognition, service-milestone awards and our employee referral program. **About Motion** Motion is a leader in the distribution of industrial products. We operate across Australia, New Zealand, Indonesia, and Singapore where opportunities are endless for a motivated individual. We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people. So, if you are interested in joining our group don’t wait, apply now and let us help you **empower** your career with us! ***MOTION is an equal opportunity employer*** **You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.** ***If this sounds like the opportunity for you, click \"Apply for this job\" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted***.