Customer Readiness & Integration Specialist - Hybrid

Transport for NSW; Sydney; Hybrid; AUD 142,000 - 159,000; Full time

Job summary

Transport for NSW in Sydney is seeking an Integration & Customer Readiness Specialist TfNSW Grade 8 for a 16 month fixed-term opportunity. This role supports delivery of CTAS across multiple projects, applying I&CR frameworks to enable Day 1 readiness and customer-focused outcomes.

Hybrid working from Elizabeth Street, Sydney; ongoing governance, risk management and stakeholder engagement; you will coordinate plans, track risks, and contribute to design management and continuous improvement.

Qualifications

• You have relevant tertiary qualifications or demonstrated equivalent background.
• Experience coordinating delivery and readiness activities within large or complex organisations.
• Experience coordinating planning, detailed design and readiness within large or complex organisations, ideally in transport, infrastructure, or customer experience environments.
• You have a strong understanding of customer-focused integration, operational readiness, and service delivery requirements.
• You have contributed to design management, analysis and implementation across the whole project lifecycle, ensuring work packages support feasibility, traceability, and readiness.
• You are confident using governance tools and frameworks (such as RACI, risk and issue tracking, and change readiness) to support structured project delivery.
• You communicate clearly with different audiences and engage stakeholders effectively, helping teams collaborate and stay aligned.
• Candidates with a demonstrated background in design will be highly regarded, particularly those with experience creating and/or reviewing design documentation, including 2D drawings.

Responsibilities

• Support the delivery of CTAS across projects using Integration & Customer Readiness frameworks to enable customer-focused outcomes and Day 1 readiness.
• Maintain delivery discipline, track outcomes, and support governance processes by identifying and escalating risks, blockers, and trade-offs to inform decision-making.
• Coordinating CTAS deliverables and artefacts across assigned work packages, maintaining requirements registers, interface logs, journey maps, and acceptance evidence to support auditable decision-making.
• Preparing and maintaining delivery and readiness plans aligned to scope, focused on Day 1 outcomes and risk mitigation.
• Supporting planning and scoping activities by coordinating inputs for budget estimates and forecasts, ensuring customer outcomes are embedded in project requirements.
• Supporting governance, risk management, and escalation by maintaining governance materials (e.g. agendas, briefs, RACI), tracking risks, issues, and dependencies, and escalating blockers as required.
• Capturing lessons learned and contributing to the continuous improvement of integration, design management, readiness frameworks, tools, and guidelines.
• Building strong relationships with technical, operational, and design stakeholders to maintain alignment and delivery momentum.

Job description

Transport for NSW in Sydney is seeking an Integration & Customer Readiness Specialist TfNSW Grade 8 for a 16 month fixed-term opportunity. This role supports delivery of CTAS across multiple projects, applying I&CR frameworks to enable Day 1 readiness and customer-focused outcomes.

Hybrid working from Elizabeth Street, Sydney; ongoing governance, risk management and stakeholder engagement; you will coordinate plans, track risks, and contribute to design management and continuous improvement.