Customer Logistics Lead - Transport Operations

Aurizon; Perth; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Mentoring and development programs

Discounts with health funds, travel,Gy

Parental leave benefits and a superann

Job summary

Aurizon Bulk West is seeking a customer-focused logistics professional to coordinate customer service across the business unit. You will manage daily ordering, scheduling, and issue resolution to optimise asset utilisation and service performance.

In this role you will strengthen relationships, liaise with supply-chain providers, and support continuous improvement across forecasting, planning, and execution activities.

Qualifications

• Experience in customer-facing logistics and operational scheduling.
• Proficiency in Excel, Power BI and SharePoint.
• Clear communication across channels to meet audience needs.
• Customer focus to build relationships and deliver solutions.
• Collaboration with stakeholders to achieve objectives.
• Sound decision-making to keep the organisation moving forward.
• Process improvement to develop practical solutions.

Responsibilities

• Manage customer enquiries: Respond to orders, variations, account queries and network disruptions.
• Strengthen customer relationships: Maintain regular communication and provide a consistent point of contact.
• Optimise fleet performance: Plan and schedule services to improve asset utilisation and reduce costs.
• Coordinate the logistics network: Liaise with providers and take corrective action when requirements affect performance.
• Manage service disruptions: Inform customers of forecast disruptions and drive recovery plans.
• Align internal services: Schedule additional services and set loading priorities during emergencies.
• Partner with LiveRun: Support handovers into/out of 0–48-hour planning window and continuity in the customer account experience.
• Support portfolio growth: Assist Customer Portfolio Managers with incremental-revenue logistics planning.

Skills

Customer-facing logistics

Asset utilisation

Clear communication

Collaboration

Decision-making

Process improvement

Tools

Excel

Power BI

SharePoint

Job description

Aurizon Bulk West is seeking a customer-focused logistics professional to coordinate customer service across the business unit. You will manage daily ordering, scheduling, and issue resolution to optimise asset utilisation and service performance.

In this role you will strengthen relationships, liaise with supply-chain providers, and support continuous improvement across forecasting, planning, and execution activities.