Customer Insights Partner

black.ai; Waterloo; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Free Sonder app

Parental leave

ESOP

Novated lease

Study leave

Wellbeing budget

Dog-friendly office

Volunteer leave

Job summary

Sonder seeks a Customer Insights Partner to collaborate with our largest enterprise clients, translating workforce health, safety and wellbeing data into conversations executives value. You’ll manage about 40 accounts, report to the VP Customer, and leverage our AI pod to deliver sharp, evidence-based insights to P&C leaders, CFOs and CEOs, spotting expansion opportunities for the sales team.

You will spend time across Sonder offices and client sites in a hybrid model, bringing an analytical

Qualifications

• 5+ years in roles with direct accountability for senior client relationships in enterprise settings.
• Proven experience engaging with C-level and senior executives in large organisations.
• Strong analytical mindset with ability to interpret data and form a clear point of view.
• Comfort with interrogating AI-generated outputs and using AI as a core working tool.
• Executive presence and ability to defend a view before senior stakeholders.
• Commercial instincts to recognise and qualify expansion opportunities in conversations.
• Excellent written and verbal communication skills with strong account management.
• Eligible to work in Australia and available to spend time at offices and client sites.

Responsibilities

• Partner with Sonder's enterprise customers to turn workforce health, safety and wellbeing data into executive-level insights.
• Manage a portfolio of around 40 accounts and report to the VP Customer.
• Use the AI delivery pod to prepare evidence-based insights for P&C leaders, CFOs and CEOs.
• Identify where Sonder can create more value and hand off expansion opportunities to sales.

Skills

Senior client relationships

Enterprise account management

C-level engagement

Analytical mindset

AI literacy

Executive presence

Commercial instincts

Written and verbal comms

Australian work eligibility

Job description

About Us
At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most.

Since our founding in 2017, we've grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We're well-capitalised, scaling fast, and actively building toward an AI-native organisation.

About the roleAs our Customer Insights Partner, you'll partner with Sonder's most significant enterprise customers to turn workforce health, safety and wellbeing data into conversations their senior leaders actually value. Managing a portfolio of around 40 accounts and reporting to the VP Customer, you'll use our AI delivery pod to prepare sharp, evidence based insights for P&C leaders, CFOs and CEOs, spot where Sonder can create more value for a customer, and hand off expansion opportunities cleanly to our sales team.

Must-haves

• 5+ years in roles with direct accountability for senior client relationships, in enterprise account management, management consulting, or senior HR, Risk or WHS roles with large customer facing experience
• Proven experience working with C-level and senior executives in enterprise organisations
• A strong analytical mindset, with the ability to read a dataset, spot what matters and form a clear point of view
• Comfort interrogating and refining AI generated outputs, with a genuine appetite for using AI as a core working tool
• Executive presence, with the confidence to hold and defend a view in front of senior stakeholders
• Commercial instincts to recognise an expansion opportunity in conversation and qualify it precisely
• Excellent written and verbal communication skills, and the organisation to manage a book of accounts to a high standard
• Eligible to work in Australia and available to spend time at Sonder offices and customer sites

Nice-to-haves

• Valid driving licence

Why join Sonder? At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• True AI Native organisation with access to Claude, Gemini and other tools to encourage you to experiment, automate and get those real efficiency gains, no matter the role.
• 2 days of study leave to invest in your professional growth.
• Employee Share Option Plan (ESOP) – share in Sonder's success.
• Salary Packaging and novated leasing.
• Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee.
• Dog-friendly office in our Sydney HQ.
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.

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