Customer Insights Analyst: Turn Data into Action

MECCA; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Health and wellbeing

Professional development

Product allowance

Job summary

MECCA is seeking a Customer Insights Analyst to support the delivery of key customer research programs, including MECCA Voices and the Brand Health Tracker. You will turn data into clear, actionable stories that influence business decisions, collaborating across MECCA teams to improve customer experiences.

You will bring 3–4 years of market research or insights experience, strong end-to-end research capability, and proficiency with Tableau and Q Research.

Qualifications

• 3–4 years of market research or customer insights experience, including at least two years within a research agency
• Strong end-to-end research capabilities: questionnaire design, survey scripting, fieldwork, analysis and reporting
• Experience managing brand tracking and Net Promoter Score programs
• Confidence using research and reporting tools such as Q Research and Tableau
• Excellent communication, presentation and project management skills, with ability to influence stakeholders at all levels

Responsibilities

• Support the management and ongoing development of the Brand Health program, including quarterly reporting and biannual presentations
• Manage key elements of MECCA Voices, including the Tableau dashboard, annual survey updates and stakeholder requests
• Deliver end-to-end research projects using Askable, from stakeholder briefs to analysis and reporting
• Translate customer behaviour, Net Promoter Score and brand health data into compelling insights for business reporting
• Support the MECCA Makers research community, including member replenishment, profiling and the gifting program

Skills

Market research

Insights storytelling

Stakeholder management

Research design

Analytical thinking

Education

Bachelor's degree in business/marketing/analytics

Tools

Tableau

Q Research

Job description

MECCA is seeking a Customer Insights Analyst to support the delivery of key customer research programs, including MECCA Voices and the Brand Health Tracker. You will turn data into clear, actionable stories that influence business decisions, collaborating across MECCA teams to improve customer experiences.

You will bring 3–4 years of market research or insights experience, strong end-to-end research capability, and proficiency with Tableau and Q Research.