Customer Insights Analyst

mecca; Richmond Shire; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Professional development programs

Health and wellbeing initiatives

Rewards and recognition programs

Bonus and incentive programs

Product allowance and discounts

Job summary

MECCA is seeking a Customer Insights Analyst to turn data into compelling stories and shape business decisions across ANZ. You will support Brand Health, MECCA Voices, and other research projects, delivering actionable insights to stakeholders at all levels.

You will combine analytical thinking with storytelling, managing end-to-end research from design to reporting. A relevant degree is preferred, with strong communication and project management skills to thrive in a fast-paced beauty retailer.

Qualifications

• 3–4 years of market research or customer insights experience, including at least two years in a research agency.
• Strong end-to-end research capabilities, including questionnaire design, survey scripting, fieldwork management, analysis and reporting.
• Experience managing brand tracking and Net Promoter Score programs.

Responsibilities

• Support the management and ongoing development of our Brand Health program, including quarterly reporting and biannual presentations.
• Manage key elements of MECCA Voices, including the Tableau dashboard, annual survey updates and stakeholder requests.
• Deliver end-to-end research projects using Askable, from stakeholder briefs and questionnaire design through to analysis and reporting.
• Translate customer behaviour, Net Promoter Score and brand health data into compelling insights for business reporting and decision-making.
• Support the MECCA Makers research community, including member replenishment, profiling and the gifting program.

Skills

Market research

Questionnaire design

Survey scripting

Fieldwork management

Brand tracking

Net Promoter Score

Tableau

Q Research

Communication

Presentation skills

Project management

Education

Business/Marketing analytics degree

Tools

Tableau

Q Research

Job description

Are you curious about what makes customers tick and passionate about turning data into meaningful stories?

Join our Customer Insights team and help shape decisions across one of Australia and New Zealand's most-loved beauty retailers.

This is a unique opportunity to see the direct commercial impact of your work, collaborating with teams across MECCA to deepen our understanding of customers and create even better experiences.

The Role You Could Play

As our Customer Insights Analyst, you will support the delivery of key customer research programs, including MECCA Voices, our Brand Health Tracker and ad hoc research projects.

You will combine strong analytical thinking with engaging storytelling to deliver insights that are clear, actionable and influential.

• Support the management and ongoing development of our Brand Health program, including quarterly reporting and biannual presentations
• Manage key elements of MECCA Voices, including the Tableau dashboard, annual survey updates and stakeholder requests
• Deliver end-to-end research projects using Askable, from stakeholder briefs and questionnaire design through to analysis and reporting
• Translate customer behaviour, Net Promoter Score and brand health data into compelling insights for business reporting and decision-making
• Support the MECCA Makers research community, including member replenishment, profiling and the gifting program

What You Will Bring

You are a curious and commercially minded insights professional who can confidently turn complex information into a clear and compelling story. You thrive in a fast-paced environment and enjoy building trusted relationships with a broad range of stakeholders.

• 3-4 years of market research or customer insights experience, including at least two years within a research agency
• Strong end-to-end research capabilities, including questionnaire design, survey scripting, fieldwork management, analysis and reporting
• Experience managing brand tracking and Net Promoter Score programs
• Confidence using research and reporting tools such as Q Research and Tableau
• Excellent communication, presentation and project management skills, with the ability to manage multiple priorities and influence stakeholders at all levels

A tertiary qualification in business, marketing, analytics or a related discipline will be highly regarded, along with an understanding of retail, beauty and shopper research.

Your Life At MECCA

While we are singularly focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team guided by our MECCA values. Our team members bring a solutions-focused, innovative, collaborative and adaptable approach to work - while having a little fun along the way.

Some of our team member benefits include:

• Professional development programs and a first-class digital learning offering
• Health and wellbeing initiatives
• Reward and recognition programs
• Access to bonus and incentive programs
• A generous product allowance and discounts for you and your immediate family, subject to company policy

There are so many other ways you'll be made to feel part of the MECCA story, as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA, follow MECCA Brands on LinkedIn or @lifeatmecca. To explore our current opportunities, visit mecca.com.au/careers.