Digital Architect

DuluxGroup; City of Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Up to $1,000 net for health extras

Exclusive product discounts

20 weeks paid parental leave

Market-leading learning and development opportunities

Access to Wellbeing Hub

Wellbeing Hub and EAP

Recognition programs

Job summary

A leading manufacturer in Melbourne is seeking a Digital Architect to support its digital transformation initiatives. The successful candidate will design digital solutions across platforms like CRM, customer loyalty, and e-commerce while collaborating with senior business leaders. A strong background in CRM systems such as SAP and Salesforce, coupled with experience in digital solution design, is essential. The role offers extensive career development opportunities and a supportive work environment.

Qualifications

• Strong hands-on experience with CRM and marketing systems.
• Proven ability to design and architect Digital solutions.
• Experience with complex organizations preferred.

Responsibilities

• Design and assist delivery of digital solutions across various platforms.
• Collaborate across brands to enhance customer experiences.
• Support implementation and transition to modern platforms.

Skills

CRM experience (SAP, Salesforce, HubSpot)

Digital/CX solution design

Enterprise software configuration

Stakeholder management

Customer experience platforms familiarity

Education

Degree qualification

Tools

Microsoft Dynamics 365

Salesforce

SAP CX

HubSpot

Job description

Digital Architect – DuluxGroup

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About Us

DuluxGroup is a leading marketer and manufacturer of premium brands that help people create better spaces to live and work. With a heritage of over 100 years, we are home to trusted names like Dulux, Selleys, Yates, Cabot’s, and B&D, delivering products across paints, coatings, adhesives, garden care, and home improvement. As part of Nippon Paint Holdings, we combine global scale with strong local roots, driven by innovation, sustainability, and a commitment to our customers.

Our Group Functions cover Supply Chain, Sales Capability, Finance, People & Culture, IT & Digital, and Legal are an integral part of our Business Units that enable growth and operational excellence. They provide the insights, technology, and expertise that keep our businesses agile and future ready. Joining DuluxGroup means contributing to iconic brands, working in a collaborative culture, and enjoying opportunities for career growth and flexibility.

Responsibilities

You’ll design and assist delivery of digital solutions across Web, CRM (Sales, Service, Marketing), Stores, Customer Loyalty, Commerce and Data platforms, working closely with senior business leaders and key business stakeholders across sales, customer service, marketing, stores and data teams, as well as IT. Your focus will be on translating business capability requirements into practical technology requirements, owning solution design, supporting implementation and build, and also supporting the transition to a new, modern Customer Experience and Data platforms (Sales, Stores, Service, Marketing, Commerce, Customer Insights).

You’ll collaborate across brands and business units, ensuring effective implementation of digital projects that enhance customer and consumer experiences across retail, trade, commercial and consumer industries. This role is hands‑on, evolving, and central to DuluxGroup’s digital transformation journey.

Benefits

• Up to $1,000 net annually to cover private health extras gap costs
• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

Qualifications

• Strong hands‑on experience with CRM (Sales, Service, Marketing – SAP, Salesforce, HubSpot, Microsoft Dynamics 365), Commerce, Stores (POS), Loyalty platforms
• Proven ability to design and architect Digital/CX solutions including modern integrations.
• Proven ability to configure, integrate and tailor enterprise software to meet business needs.
• Experience with a green‑field implementation across a whole of CX is preferred, but not essential.
• Background in multi‑brand, multi‑business unit, or large complex organizations; retail or B2B experience highly regarded.
• Familiarity with customer experience platforms such as SAP CX and Salesforce; experience with Microsoft Dynamics 365 is highly valued.
• Degree qualification preferred, but not essential.
• Previous roles may include solution/domain architect or functional expert across CRM (SAP/Salesforce/ MS D365) technologies, or a web/commerce engineer.
• Excellent communication and stakeholder management skills, with the ability to translate business requirements into technical solutions.

Why Join Us

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’. By joining us, you will be a part of a long‑term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.

If this sounds like an environment you would like to be a part of, please apply online!

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industry

Manufacturing

Location

Melbourne, Victoria, Australia

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