Customer Insights Analyst

APT MANAGEMENT SERVICES; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Flexible working arrangements

Wellbeing initiatives

Parental leave

Employee benefits

Job summary

APA is hiring a Senior Analyst, Customer Insights & Commercial Performance in Brisbane. You will join the Gas Commercial team to develop dashboards, analyze performance, and support commercial decisions.

You will work with multi-source data to deliver practical insights for executives and managers. The role requires strong analytics, curiosity, and the ability to communicate complex findings clearly to both technical and non-technical audiences.

Qualifications

• Experience building Power BI dashboards and data models.
• Ability to translate data into actionable insights.
• Strong stakeholder communication across technical and non-technical audiences.

Responsibilities

• Develop and maintain Power BI dashboards and data models.
• Analyze customer, contract and financial performance data to identify trends, risks, opportunities.
• Source and connect information from multiple datasets and market intelligence.
• Monitor customer financial performance and credit metrics for risk and discussions.
• Support budgeting, forecasting and revenue tracking.
• Translate data into practical insights for stakeholders.

Skills

Analytical thinking

Stakeholder engagement

Data interpretation

Tools

Power BI

Job description

The Opportunity

At APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.

We now have an exciting opportunity available for a Senior Analyst, Customer Insights & Commercial Performance to join our Gas Commercial team on a permanent full-time basis.

Reporting to the Commercial Governance Manager, you will play a key role in supporting customer retention, revenue growth and commercial decision-making across APA's customer-facing businesses. Working across customer, contract, financial and market data, you will develop practical insights, tools and dashboards that help stakeholders better understand performance, identify opportunities, manage risk and make informed commercial decisions.

This role is ideal for a naturally curious and analytical problem solver who enjoys finding answers where there is no established playbook. You'll bring together information from a variety of internal and external sources, uncover meaningful insights and translate complex information into practical solutions that support better business decisions.

Key Responsibilities

• Develop and maintain Power BI dashboards, data models and self-service reporting tools that support commercial decision-making.
• Analyse customer, contract and financial performance data to identify trends, risks, opportunities and value-enhancing initiatives.
• Source, interpret and connect information from multiple internal and external datasets, industry intelligence, market research and news sources.
• Monitor customer financial performance and credit-related metrics to support risk monitoring and commercial discussions.
• Support budgeting, forecasting and revenue performance tracking through insightful analysis and reporting.
• Translate complex data and analysis into practical insights and recommendations for a diverse range of stakeholders.

Your background

• Demonstrated experience developing Power BI dashboards and working with complex datasets, including data modelling and reporting.
• Strong analytical and problem-solving capability, with the ability to work through ambiguity and identify practical solutions.
• Experience combining information from multiple sources to generate meaningful insights and support business decisions.
• Exposure to commercial, financial, customer, market or performance analysis within a complex business environment.
• Naturally curious and proactive, with a track record of independently investigating issues, finding information and improving ways of working.
• Excellent stakeholder engagement skills, with the ability to communicate complex analysis clearly to both technical and non-technical audiences.

Working at APA

At APA, we're committed to fostering a safe and inclusive workplace where you can achieve your best.

We offer targeted career development programs designed to accelerate your career, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing initiatives are all part of what we'll offer you.

• targeted career development programs designed to accelerate your career
• competitive remuneration
• employee benefits
• flexible working arrangements
• wellbeing initiatives
• inclusive parental leave policy offers 18 weeks of leave, including superannuation to support parents at work and in life

We employ around 2,000 people across Australia and are committed to building a high-performing, customer-focused organisation where everyone feels safe, valued, and trusted to perform at their best.

We are APA

At APA, we're taking on one of Australia's greatest challenges: the energy transition. We're not doing it alone. We're doing it as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.

We proudly own, operate and manage a diverse $20 billion portfolio of assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we're focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer focused approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed to securing Australia's energy future by delivering infrastructure solutions for Australia's energy transition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia's energy future. We'd love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.