Customer-First SRE: OpenShift Reliability & Automation Lead

Devopsroles; Australia; Remote; AUD 140,000 - 190,000; Full time

Job summary

Red Hat is seeking a Customer Site Reliability Engineer (CSRE) to join the OpenShift Managed Cloud Services team in Australia. You will manage large-scale, distributed systems, drive automation, and lead high-priority customer escalations to maintain reliability and trust.

Collaboration across TAC, Services, Fleet SRE, DevOps, and infra teams is essential. The role emphasizes knowledge-centered support, mentoring, and proactive incident management, with a focus on reducing toil and delivering

Qualifications

• Proven experience with OpenShift/Kubernetes in production.
• Strong Linux system administration in cloud environments.
• Experience leading high-severity incidents and customer escalations.
• Excellent written and spoken English.

Responsibilities

• Manage large-scale, distributed systems with minimal downtime.
• Lead high-priority customer escalations.
• Develop automation scripts to improve scalability and reliability.
• Coordinate incident response and postmortems.
• Collaborate with cross-functional teams to improve service robustness.
• Document resolutions and best practices for knowledge base.
• Participate in on-call rotation and provide leadership during incidents.
• Drive AI and automation projects to optimize fleet operations.
• Mentor team members and promote continuous learning.
• Communicate effectively with customers during incidents.

Skills

OpenShift/Kubernetes

Linux

Public Cloud

Monitoring

Config Mgmt

Go

Customer comms

Incident management

Troubleshooting

On-call leadership

Tools

Ansible

Terraform

Prometheus

Job description

Red Hat is seeking a Customer Site Reliability Engineer (CSRE) to join the OpenShift Managed Cloud Services team in Australia. You will manage large-scale, distributed systems, drive automation, and lead high-priority customer escalations to maintain reliability and trust.

Collaboration across TAC, Services, Fleet SRE, DevOps, and infra teams is essential. The role emphasizes knowledge-centered support, mentoring, and proactive incident management, with a focus on reducing toil and delivering