Customer-First Retail Associate – Australian History

Hoban Recruitment; Canberra; On-site; AUD 48,000 - 56,000; Full time

Job summary

HOBAN Recruitment is seeking an experienced Retail Sales Assistant to join our Campbell, ACT team, serving visitors and helping them find gifts and keepsakes.

You'll work in a busy, customer-focused environment with weekend shifts, strong product knowledge, and the ability to work independently when required. Australian citizenship is a requirement for this Federal Government context.

Qualifications

• Previous experience in retail, hospitality or a customer-facing role.
• Excellent customer service and communication skills.
• Strong POS and EFTPOS fluency with cash-handling experience.
• Ability to stay calm, organised and task-focused in a busy environment.
• Professional presentation and rapport with visitors.

Responsibilities

• Provide friendly, professional and engaging customer service.
• Build rapport with visitors and assist them with product selection.
• Develop strong product and subject knowledge to confidently answer customer questions.
• Promote products and support sales targets through knowledgeable and engaging selling.
• Process sales using POS systems, EFTPOS and cash handling procedures.
• Complete cash reconciliations and maintain accurate records.
• Assist with stock control, replenishment and visual merchandising.
• Maintain a clean, organised and welcoming retail environment.
• Prioritise customer service while keeping on top of daily tasks and responsibilities.
• Work confidently and independently during unsupervised shifts, particularly on weekends.

Skills

Customer service

Communication skills

POS systems

Cash handling

Weekend availability

Autonomous work

Interest in history

Tools

EFTPOS machines

Job description

HOBAN Recruitment is seeking an experienced Retail Sales Assistant to join our Campbell, ACT team, serving visitors and helping them find gifts and keepsakes.

You'll work in a busy, customer-focused environment with weekend shifts, strong product knowledge, and the ability to work independently when required. Australian citizenship is a requirement for this Federal Government context.