Customer Experience Supervisor

Adelaide Fringe; Adelaide; On-site; AUD 52,000 - 56,000; Part time

Job summary

Adelaide Fringe is seeking a Customer Experience Supervisor to lead frontline teams across our Head Office, call centre and festival sites. This casual role focuses on delivering outstanding customer service and coordinating front-line staff.

You will report to the Customer Experience Coordinators and drive positive guest interactions during busy event periods, ensuring smooth operations across venues and retail points.

Qualifications

• Experience supervising teams in box office, call centre, retail or similar environments.
• Experience in customer-facing roles within festivals, events or arts organisations.
• Familiarity with Red61 or equivalent ticketing systems.
• Desirable: First Aid and/or CPR certification.

Responsibilities

• Oversee customer experience across head office, call centre and festival sites.
• Lead and develop front-line staff to ensure high service standards.

Skills

Supervising teams

Customer-facing roles

Ticketing systems

Tools

Red61

Job description

Applications close: 11 Oct 2026 (Midnight Adelaide time)

POSITION: Customer Experience Supervisor

LOCATION: Adelaide Fringe Head Office, Call Centre and Festival Sites

REPORTS TO: Customer Experience Coordinators

EMPLOYMENT: Casual

START DATE: 8 Feb 2027

PAY RATE: LPA Production & Support Staff Level 6, $39.13 p/h

ESSENTIAL / DESIRABLE CRITERIA

Education & Experience

• Experience in supervising teams in box office, call centre, retail or similar environments
• Experience working in customer-facing roles within festivals, events or arts organisations
• Familiarity with Red61 or equivalent ticketing systems
• Desirable: First Aid and/or CPR certification

Soft Skills & Personal Attributes

• Clear communicator and confident team leaser
• Calm under pressure with strong problem-solving skills
• Professional, inclusive and approachable
• Adaptable, organised and responsive to changing needs
• Passionate about the customer experience and Adelaide Fringe

We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.

Customer Experience Supervisor Adelaide, SA, AU