Customer Experience Manager: Lead a High-Performing Team

Woolworths Group; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Woolworths Group in Australia is seeking a Department Manager to lead and develop a high-performing team within the store, supported by the Store Leadership Pathway. You will drive leadership capability and department performance, fostering a connected and safe work environment while delivering excellent customer service.

You will roster staff, guide day-to-day operations, ensure compliance, and work closely with store leadership to provide a great shopping experience for customers and a

Qualifications

• Ability to engage and role model Everyday ACTs: Acknowledge, Care & Thank.
• Make safety a top priority by ensuring correct processes are followed in store.
• A strong desire to lead department operations and provide day-to-day leadership support.
• Ability to work well with others through collaboration to achieve great outcomes.
• Awareness of your leadership style and desire to grow into a future leader.
• Appreciation of valuing cross-store collaboration to enable a positive shopping experience.
• Curiosity to develop your own skills and capabilities to support your career growth.

Responsibilities

• Roster your team to work together to reduce queue wait times and improve pickup experience.
• Manage tobacco inventory and ensure legal compliance in-store.
• Lead the department to deliver a consistent, high-performing customer service experience.

Job description

Woolworths Group in Australia is seeking a Department Manager to lead and develop a high-performing team within the store, supported by the Store Leadership Pathway. You will drive leadership capability and department performance, fostering a connected and safe work environment while delivering excellent customer service.

You will roster staff, guide day-to-day operations, ensure compliance, and work closely with store leadership to provide a great shopping experience for customers and a