Customer Experience Manager - Dan Murphy'S West Lakes

Endeavour Group Careers; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive discount card for Dan Murphy

Endeavour Wellbeing Support

Career growth within the Endeavour/Dan

Job summary

Dan Murphy’s West Lakes is seeking a Customer Experience Manager to motivate and lead a team that delivers a world-class customer experience, driving loyalty and revenue growth. You’ll coach staff, mentor the team, and contribute to a culture that values diversity and community insights.

Join Endeavour Group and grow your career in a fast-paced environment where education, entrepreneurship, and authentic leadership are valued. This role is based in-store at Dan Murphy’s West Lakes.

Qualifications

• Strong leadership and people development skills.
• Experience in fast-paced retail environment.
• Customer-centric mindset with energising communication.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth.
• Coach and mentor store team to continuously improve and deliver regular coaching.
• Lead in-store tasks and use customer feedback to guide decision making and community understanding.

Skills

People leadership

Team development

Coaching

Customer experience

Community focus

Job description

Job Description

Customer Experience Manager | Dan Murphy'sWest Lakes| Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers YOU are passionate about people development and motivate others to dream big and reach their potential YOU are no stranger to a fast-paced environment and use forward thinking in your decision making YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

• An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W.
• Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
• Grow your career within Dan Murphy’s and the wider Endeavour Group network.

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.