Customer Experience Manager - Dan Murphy'S West Lakes

Endeavour Group Careers; Townsville City; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Staff discounts on Dan Murphy’s & Ende

Employee wellbeing support

Résumé du poste

Dan Murphy’s West Lakes is seeking a Customer Experience Manager to lead a store team and drive exceptional customer service. You’ll inspire, coach and develop staff, delivering world-class experiences that foster loyalty and revenue growth.

Join a dynamic retail culture within the Endeavour Group network, where collaboration and community focus are central. You’ll thrive in a fast-paced environment and help shape the customer journey through people-centric leadership.

Qualifications

• Demonstrated ability to lead teams to deliver exceptional customer experiences.
• Strong focus on people development and coaching in a fast-paced retail environment.
• Excellent communication and collaborative decision-making.

Responsabilités

• Motivate and lead the team to deliver world-class customer experiences.
• Coach and mentor store team to drive continuous improvement and loyalty.
• Foster an inclusive culture where diversity is valued.
• Build community-focused merchandising and store initiatives.
• Utilise customer feedback to inform decisions and actions.

Connaissances

People leadership

Coaching

Customer experience

Team development

Communication

Description du poste

Job Description

Job Description

Customer Experience Manager | Dan Murphy's West Lakes | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close‑enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup