Customer Experience & Loyalty Programs Specialist

Chery South Africa; Southern Downs Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Chery South Africa is seeking a Customer Experience Specialist to develop and manage a customer loyalty programme across the Chery brand. You will drive lifetime value, evaluate performance, and recommend promotions to boost member engagement and ROI.

You will plan customer events, support brand initiatives, recruit new customers and ambassadors, and maintain thorough records of interactions while coordinating with brand and aftersales to shape long-term strategies.

Qualifications

• Bachelor's degree required.
• 2-5 years' experience in marketing/brand coordination.

Responsibilities

• Develop and manage a customer loyalty programme to create lifetime value.
• Evaluate programme performance and suggest promotions to boost engagement and ROI.
• Plan and execute customer events and support brand initiatives.
• Maintain records of customer interactions and actions with care department.
• Set up a scoring system to identify potential referral customers.
• Manage day-to-day activities of loyalty programmes and events.
• Complete dealer instruction manuals and support dealer ops.
• Recruit new customers and brand ambassadors for Chery.
• Track customer data and conduct portrait and demand analyses.
• Coordinate with Brand and aftersales for long-term operation strategy.

Skills

Excellent communication

Multi-priority management

Presentation skills

MS Office suite

Deadline-driven

Education

Bachelor's degree

Tools

MS Office

Job description

Chery South Africa is seeking a Customer Experience Specialist to develop and manage a customer loyalty programme across the Chery brand. You will drive lifetime value, evaluate performance, and recommend promotions to boost member engagement and ROI.

You will plan customer events, support brand initiatives, recruit new customers and ambassadors, and maintain thorough records of interactions while coordinating with brand and aftersales to shape long-term strategies.