Customer Experience Manager: Lead Teams & Elevate Service

endeavour group careers; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive discount card for Dan Murphy

Discounts at Woolworths supermarkets &

Endeavour Wellbeing Support

Career growth within Endeavour Group

Job summary

Dan Murphy's in Melbourne's Epping area is seeking a Customer Experience Manager to lead a store team in delivering a world-class customer journey and inspiring merchandising that strengthens community loyalty.

You'll mentor staff, drive education and career growth, and maintain a dynamic, inclusive culture while embracing a fast-paced retail environment. This bench role may require moving between nearby Dan Murphy's stores to meet business needs.

Qualifications

• Proven people leadership and team development skills.
• Experience delivering in-store customer experiences and merchandising.
• Willingness to move between Dan Murphy's stores within the area.
• Thrives in a fast-paced retail environment and demonstrates initiative.

Responsibilities

• Lead your store team to deliver a world-class customer experience, driving loyalty and revenue.
• Mentor and coach staff, promoting education and career growth.
• Lead in-store tasks and regular coaching to inspire continuous improvement.
• Foster an inclusive culture that values diversity and teamwork.
• Use customer feedback to guide local decision making and community engagement.

Skills

People leadership

Team development

Coaching

Customer experience

Merchandising

Fast-paced environment

Communication

Store operations

Job description

Customer Experience Manager - Dan Murphy's Epping

• Full-time

Customer Experience Manager | Dan Murphy's Epping | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

This role will be a bench spot so you may be expected to move around other Dan's stores in the area

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment


How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs.Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.


We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.


By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply