Customer Experience Lead: Trade & Retail Partnerships

Dominos Pizza Enterprises; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training & professional development

Hybrid: 3 days in office, 2 days from

Staff discounts

Time off for your birthday

Annual philanthropy day and team

Job summary

CULTIVER seeks a Customer Experience Assistant to join our Sydney team. You will deliver outstanding customer care, supporting Customers and Trade, Hospitality and Retail partners in Australia and the US, driving engagement from discovery through post-sale service.

You will respond to inquiries via email, live chat and phone, guide customers through sales and returns, and collaborate with 3PL partners to ensure a smooth customer journey.

Qualifications

• Strong verbal and written communication aligned with brand.
• Excellent time-management and attention to detail.
• Interest in interior design, styling or retail.
• Ability to problem solve, adapt to change, take ownership and collaborate.

Responsibilities

• Respond to incoming inquiries via email, live chat, and phone in line with brand guidelines.
• Guide customers through sales and returns with confidence and brand expertise.
• Liaise with 3PL warehouse partners to action requests and ensure smooth customer experience.
• Review, approve and onboard inbound Trade, Hospitality and Retail partner applications.
• Nurture partners by aiding in styling, curating ranges and raising orders.
• Work with the retail team to ensure a consistent brand experience across touchpoints.
• Produce regular reports on customer service trends for internal stakeholders.

Skills

Communication

Time management

Interior design / styling / retail

Problem solving / adaptability / coll.

Tools

Gorgias

Shopify

Cin7

Job description

CULTIVER seeks a Customer Experience Assistant to join our Sydney team. You will deliver outstanding customer care, supporting Customers and Trade, Hospitality and Retail partners in Australia and the US, driving engagement from discovery through post-sale service.

You will respond to inquiries via email, live chat and phone, guide customers through sales and returns, and collaborate with 3PL partners to ensure a smooth customer journey.