Customer Experience Lead: Fast-Paced Problem Solver

Zipcolimited; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

25 days paid leave

16 weeks parental leave

Private health insurance discount

Wellbeing allowance

Volunteering leave

Discounts with Zip partners

Free lunches

Job summary

Zip Co Limited in Sydney is hiring for a Customer Experience professional to be the first port of call for Australian customers paying with Zip. You'll join a tight-knit team of problem solvers, manage inbound calls and tickets, and help convert customers into lifelong Zip users.

The role emphasizes ownership of customer feedback, process improvements, and collaboration with internal teams. A 6-12+ month background in customer service and a willingness to learn new tools will help you succeed; a

Qualifications

• 6-12+ months experience in a customer service or customer facing role.
• Strong attention to detail and ability to manage multiple requests.
• Willingness to learn and adapt to new tools and processes.

Responsibilities

• Manage inbound customer calls and tickets with a focus on resolving issues.
• Support customers to shop with confidence and promote Zip’s services.
• Identify opportunities to improve processes and product experiences.

Skills

Customer service

Teamwork

Problem solving

Adaptability

Attention to detail

Tools

CRM software

Ticketing systems

Job description

Zip Co Limited in Sydney is hiring for a Customer Experience professional to be the first port of call for Australian customers paying with Zip. You'll join a tight-knit team of problem solvers, manage inbound calls and tickets, and help convert customers into lifelong Zip users.

The role emphasizes ownership of customer feedback, process improvements, and collaboration with internal teams. A 6-12+ month background in customer service and a willingness to learn new tools will help you succeed; a