Customer Experience Advocate — Fast, Impactful Support

Zip Co; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

16 weeks parental leave

Mental health support

Wellbeing allowance

Volunteer leave 2 days

Zip partner discounts

Free breakfast and weekly lunches

Job summary

Zip Co Limited is recruiting for a Customer Experience role in Australia. You will be the first port of call for customer enquiries, helping Australians shop with confidence and delivering memorable experiences across a growing BNPL platform.

You will manage inbound calls and tickets, collaborate with multiple teams, and look for opportunities to improve processes and products while maintaining a high level of detail and customer focus.

Qualifications

• 6-12+ months experience in customer relationships.
• Ability to work in a fast-paced environment as part of a close-knit team.
• Willingness to rotate Monday-Friday 8:45AM-6PM.

Responsibilities

• Support all Australians to shop with confidence using Zip, focusing on customer experience.
• Manage inbound customer calls and tickets and escalate requests across internal teams.
• Lead customer interactions with confidence to convert customers into lifelong users.
• Identify and propose process improvements and product enhancements.
• Follow internal workflows with attention to detail.
• Build internal network and identify career growth opportunities.

Skills

Customer relations

Team collaboration

AI readiness

Job description

Zip Co Limited is recruiting for a Customer Experience role in Australia. You will be the first port of call for customer enquiries, helping Australians shop with confidence and delivering memorable experiences across a growing BNPL platform.

You will manage inbound calls and tickets, collaborate with multiple teams, and look for opportunities to improve processes and products while maintaining a high level of detail and customer focus.