Customer Experience Lead — 9‑Day Fortnight & Growth

Council Jobs; Windsor; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Great working environment

Fortnightly rostered day off

Health and wellbeing program

Long service leave after 5 years

Training and development opportunities

Employee reward and recognition

Social club - BBQs, Christmas parties

Employee assistance program

Job summary

Hawkesbury City Council in Windsor is seeking a Customer Experience Coordinator to be the face of Council, delivering a high-quality customer service experience across phone, in-person and email channels.

The role sits within the Customer Experience team, handling frontlines support, call centre duties, administrative tasks, record keeping and accounting processes to support community outcomes.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to de-escalate situations and build collaborative relationships.
• Background in a Customer Service Centre environment.
• Touch typing data entry with high accuracy.
• Office administration experience.
• Experience cashiering with end-of-day reconciliations and EFTPOS transactions.

Responsibilities

• Frontline customer service across phone, in-person and email channels.
• Handle enquiries, provide information and resolve issues with courtesy and efficiency.
• Maintain records and support accounting activities as part of the Customer Experience team.
• Contribute to a high-performing team and deliver a quality customer service experience.

Skills

Communication skills

Interpersonal skills

De-escalation

Customer service

Call centre experience

Time management

Data entry / touch typing

Office administration

Cashiering / EFTPOS

Stakeholder engagement

Education

Tertiary qualifications in Business Administration and Customer Service

Working with Children Check (WWCC)

Job description

Hawkesbury City Council in Windsor is seeking a Customer Experience Coordinator to be the face of Council, delivering a high-quality customer service experience across phone, in-person and email channels.

The role sits within the Customer Experience team, handling frontlines support, call centre duties, administrative tasks, record keeping and accounting processes to support community outcomes.