Customer Experience & Growth Manager (Inbound/Outbound)

Thread Hunters; Brisbane; Vor Ort; AUD 52.000 - 64.000; Vollzeit

Zusammenfassung

Thread Hunters in Brisbane, Australia, is seeking an experienced customer-focused professional to support stock and order enquiries, handle inbound and outbound calls, and manage CRM records. The role emphasizes independent work, excellent communication, and a proactive approach to sales growth.

The ideal candidate will have 5+ years in a related role, reside within 30 minutes of Eagle Farm, and thrive in a dynamic showroom environment.

Qualifikationen

• 5+ years experience in a similar role preferred.
• Ability to work autonomously and reside within 30-minute radius of Eagle Farm offices.
• Strong communication and customer service orientation.

Aufgaben

• Handle inbound calls for stock, order enquiries, returns, and web enquiries.
• Enter notes into CRM after each customer interaction; manage customer complaints and escalations.
• Make outbound calls to generate potential sales and follow up opportunities.
• Maintain showroom showroom samples, ensure stock is neat and properly labeled.
• Create and track opportunities in CRM; update contacts and learn customer needs.

Kenntnisse

Customer service

CRM experience

Outbound calling

Sales skills

Communication

Tools

CRM software

Jobbeschreibung

Thread Hunters in Brisbane, Australia, is seeking an experienced customer-focused professional to support stock and order enquiries, handle inbound and outbound calls, and manage CRM records. The role emphasizes independent work, excellent communication, and a proactive approach to sales growth.

The ideal candidate will have 5+ years in a related role, reside within 30 minutes of Eagle Farm, and thrive in a dynamic showroom environment.