Customer Experience - FT

Scape; City of Melbourne; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Health & safety programs

Leave & lifestyle benefits

Employee discounts

Job summary

Scape Australia, located at 581 Swanston St Carlton VIC 3053, Australia, seeks a Customer Experience team member to welcome residents, visitors and stakeholders, ensuring they feel supported and heard. You’ll contribute to front-of-house operations, resident support, events, and safety, while helping build a vibrant student community.

You will build connections, handle leases and accounts with accuracy, and collaborate with the Student Experience team to deliver memorable experiences.

Qualifications

• You’re a natural communicator with a genuine focus on customer experience.
• Strong relationship management and people-skills.
• Professional and energetic when engaging with residents and visitors.
• Able to multitask and stay organised in a dynamic environment.
• Calm and composure when handling resident inquiries.

Responsibilities

• Welcome residents and visitors with energy, managing check-ins, check-outs, and front-of-house operations.
• Build genuine connections, listen, and respond to residents with care and professionalism.
• Handle leases, accounts, and records with accuracy and confidence.
• Bring the community to life through events, activations, and student programs.
• Collaborate with colleagues to hit targets and keep operations running smoothly.

Skills

Customer experience

Relationship management

Communication

Organised

Multitasking

Job description

581 Swanston St, Carlton VIC 3053, Australia

WHO WE ARE

At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.

Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.

YOUR ROLE

As part of the Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard. You’ll play a key role in front-of-house operations, resident support, relationship management, events, and safety, while helping create a vibrant, inclusive, and thriving student community.

Day-to-day you will:

• Welcome residents and visitors with energy, managing check-ins, check-outs, and everything front-of-house.
• Build genuine connections, listen, and respond to residents with care and professionalism.
• Handle leases, accounts, and records with accuracy and confidence.
• Bring the community to life and support our Student Experience team through events, activations, and student programs.
• Go above and beyond to create memorable experiences that make residents feel at home.
• Team up with colleagues to hit targets, solve challenges, and keep operations running smoothly.

THE IDEAL CANDIDATE

You’re a natural communicator, a proactive problem-solver, and someone who thrives in dynamic, people-focused environments. You are:

• Passionate about customer experience and relationship management.
• Enthusiastic, energetic, and able to engage with young adults while maintaining professionalism.
• Organised, able to multitask, and thrive in a fast-paced environment.
• Calm and composed when posed with resident queries.

Please note:The successful candidate must be willing to undertake a National Police Check and a Working with Children Check (WWCC) prior to starting in the position.

WHY YOU'LL LOVE WORKING AT SCAPE

We don’t just create a great place to work, we bring the good vibes every single day. Here’s a sneak peek at some of the perks that come with joining our team:

• Health, wellbeing, and safety initiatives to support you at work and beyond.
• Competitive rewards, recognition, and referral programs.
• Leave and lifestyle benefits to help you recharge and celebrate milestones.
• Access to exclusive employee discounts and partner offers.
• A passionate, inclusive culture focused on connection, growth, and good vibes.

No agencies please.

Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated

581 Swanston St, Carlton VIC 3053, Australia