Customer Experience Ambassador

Tomra; Australia; On-site; AUD 40,000 - 52,000; Full time

Job summary

TOMRA in Australia is seeking a Customer Experience Ambassador (Looper) to join our friendly team at our recycling centres in Queensland. You will help customers, keep the centre clean, and ensure our reverse vending machines and sorting equipment run smoothly to deliver a great experience.

This role suits someone who loves recycling, communicates well with people, and takes safety seriously. Previous face-to-face service is a plus, and you’ll be supported by a team dedicated to the TOMRA brand

Qualifications

• Have a passion for recycling and the environment.
• Have a keen eye for detail and a motivation to maintain a clean work environment.
• Be a safety champion, everyone deserves to return home safely!
• Enjoy talking to people and ensuring they have a great experience.
• Have experience in face-to-face customer service.

Responsibilities

• Acting as the first point of contact for customer queries
• Going above and beyond to provide exceptional customer service to ensure our customers have a great experience
• Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
• Carryout regular cleaning and maintenance of our reverse vending machines
• Monitoring the recycling centre for any hazards and reporting concerns as they arise
• Ad-hoc duties as required by management

Skills

Customer service

Attention to detail

Safety minded

People skills

Environmental passion

Job description

Company Description

At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Australia, our reverse vending machines enable the collection of empty drink containers to ensure that containers have the best chance of being turned back into containers again – time after time. In QLD and WA we partner with Containers for Change to provide convenient options for our customers to recycle their beverage containers in the hopes to encourage them to join the Clean Loop Recycling revolution! TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Job Description

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Customer Experience Ambassadors are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Customer Experience Ambassadors also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing

• Acting as the first point of contact for customer queries
• Going above and beyond to provide exceptional customer service to ensure our customers have a great experience
• Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
• Carryout regular cleaning and maintenance of our reverse vending machines
• Monitoring the recycling centre for any hazards and reporting concerns as they arise
• Ad-hoc duties as required by management

Qualifications

• Have a passion for recycling and the environment
• Have a keen eye for detail and a motivation to maintain a clean work environment
• Be a safety champion, everyone deserves to return home safely!
• Enjoy talking to people and ensuring they have a great experience
• Have experience in face-to-face customer service

Additional Information

Find out more about TOMRA at: Facebook, Instagram, Twitter, and LinkedIn