Customer Experience Advisor – Floral Orders

Flowers For Everyone Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Flowers for Everyone in Sydney is seeking a dedicated Customer Service Representative to join a small call centre team. You will handle orders, product enquiries and delivery concerns, ensuring customers feel heard and supported from order to delivery.

This full-time role operates Monday to Friday with a weekend rotation every 3–4 weeks; shifts include early starts. You will liaise with florists, drivers and warehouse staff to keep customers informed and satisfied.

Qualifications

• Excellent verbal and written communication.
• Ability to handle high-volume customer inquiries over the phone.
• Professional and timely email communication.
• Calm, patient, solution-focused approach.
• Experience with Microsoft Office.

Responsibilities

• Respond to customers via phone and email promptly and professionally.
• Process orders with patience and care.
• Provide real-time updates on delivery status.
• Update orders across multiple systems to ensure accuracy.
• Resolve delivery issues with florists, logistics and drivers.
• Support florists and warehouse staff; assist walk-in customers at peak times.

Skills

Customer service

Phone etiquette

Email communication

Multitasking

Microsoft Office

Shopify

GoPeople

Tools

Shopify

GoPeople

Job description

Flowers for Everyone in Sydney is seeking a dedicated Customer Service Representative to join a small call centre team. You will handle orders, product enquiries and delivery concerns, ensuring customers feel heard and supported from order to delivery.

This full-time role operates Monday to Friday with a weekend rotation every 3–4 weeks; shifts include early starts. You will liaise with florists, drivers and warehouse staff to keep customers informed and satisfied.