Customer Experience Advisor — Flexible Hours & Growth

Queensland Government; Rockhampton Regional; Hybrid; AUD 60,000 - 76,000; Full time

Job summary

CDSB is seeking a Customer Service Advisor to support a wide range of government services across multiple channels. You will learn and apply procedures to help customers complete requests efficiently, with a focus on accuracy and a positive experience.

You will assess customer needs, provide information and directions to the appropriate service channel, and collaborate with colleagues to meet team objectives. Flexible work arrangements and ongoing training are offered.

Responsibilities

• Deliver government services including licensing, registration, and other products through multiple channels to enable customers to complete requests efficiently.
• Assess customer needs and provide appropriate information and directions to the correct service channel.
• Work collaboratively within a team to achieve key team and individual performance targets.

Job description

CDSB is seeking a Customer Service Advisor to support a wide range of government services across multiple channels. You will learn and apply procedures to help customers complete requests efficiently, with a focus on accuracy and a positive experience.

You will assess customer needs, provide information and directions to the appropriate service channel, and collaborate with colleagues to meet team objectives. Flexible work arrangements and ongoing training are offered.