Customer Excellence Coordinator - Domestic (Part-Time)

Saputo Inc.; Allansford; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Permanent part-time role

Training and support from Customer Ex​

Job summary

Saputo Dairy Australia is seeking a Customer Excellence Coordinator - Domestic in Allansford on a permanent part-time basis, Monday to Wednesday. You will support our Fresh Milk & Cream portfolio by processing manual customer orders, answering enquiries and ensuring orders are accurate and completed on time.

You’ll enter and validate order data in SAP, work with Sales, Production and Logistics to meet daily schedules, and respond to customer and internal queries.

Qualifications

• Previous experience in customer service, order processing, data entry, sales administration or a similar coordination role.
• Excellent attention to detail and accuracy when working with high volumes of information.
• Strong organisational skills, with the ability to manage structured workloads and meet daily deadlines and cut‑off times.
• Confident communicating with customers and internal stakeholders by phone, email and Microsoft Teams.
• Strong computer literacy and confidence learning new systems; SAP or other ERP experience is highly regarded but not essential.
• Comfortable working autonomously and collaboratively; FMCG, food manufacturing or supply chain experience is advantageous but not essential.

Responsibilities

• Process predominantly manual customer orders and amendments for our Fresh Milk & Cream portfolio
• Work to established customer order schedules, delivery days and daily cut‑off times
• Manage incoming orders and enquiries through a shared team mailbox and queue
• Accurately enter, validate and maintain order information within SAP, proactively following up scheduled orders where required
• Respond to customer and internal stakeholder queries and help resolve order or delivery issues
• Work closely with Sales, Production, Planning, Warehousing, Logistics and other teams to support accurate and timely order fulfilment

Skills

Customer service

Order processing

Data entry

Sales administration

Coordination

Attention to detail

Communication

Tools

SAP ERP

Job description

Saputo Dairy Australia is seeking a Customer Excellence Coordinator - Domestic in Allansford on a permanent part-time basis, Monday to Wednesday. You will support our Fresh Milk & Cream portfolio by processing manual customer orders, answering enquiries and ensuring orders are accurate and completed on time.

You’ll enter and validate order data in SAP, work with Sales, Production and Logistics to meet daily schedules, and respond to customer and internal queries.