Perth Metro - CFT

NBN Co ltd.; City Of Vincent; On-site; AUD 65,000 - 90,000; Full time

Job summary

nbn is seeking a Customer Field Technician to join our Perth Metro team. You will work independently to install cabling and customer equipment, perform repairs, and support customers in homes or small businesses.

Safety is central; you’ll follow procedures and use provided tools, with full training and ongoing support to help you succeed in a hands-on role.

Qualifications

• Hands-on mindset with ability to follow safety procedures.
• Customer-facing experience or customer service orientation.
• Comfortable solving problems and working independently.
• Current, clean Driver’s Licence is essential.

Responsibilities

• Install copper or fibre cabling and customer equipment.
• Perform repairs and maintenance on customer premises.
• Support customers and explain the process clearly.
• Work across multiple technologies and follow safety guidelines.

Skills

Hands-on

Customer service

Problem solving

Safety awareness

Independent worker

Tools

Driver's Licence

Job description

Job Expectations

We’re looking for people based in Perth Metro who enjoy practical, hands on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position. Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers. If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need. Join us in shaping Australia’s digital future. In this hands on, customer focused role, you’ll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician in Perth Metro, you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses. Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process. Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success. Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands on work, like solving problems, and feel comfortable speaking with customers. You might come from a trade, a hands on technical job, or a customer focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued. You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

• Reconciliation Action Plan
• Accessibility & Inclusion Plan
• 18 weeks of paid parental leave
• Pride in Diversity Platinum Employer
• employee-led diversity pillars

Equal Opportunities for All

We champion equal opportunities for all employees.

If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role.

To be eligible for this role, you must have full working rights in Australia.

Worker Type Permanent

Time Type Full time

Worker Type Permanent Time Type Full time nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come.

At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s.