Customer Engagement Officer - 2 Year Fixed Term

Murrumbidgee Irrigation; Griffith City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Wellbeing benefits

Job summary

Murrumbidgee Irrigation is seeking a Customer Engagement Officer for a 2-year fixed term, based in Griffith, NSW. You will engage with customers, landholders and stakeholders, coordinating enquiries, complaints and project communications in a field and office setting.

Join a values-driven organisation delivering a major infrastructure project that supports regional growth. You will build trusted relationships, maintain records and help ensure customers are informed and supported throughout the

Qualifications

• Certificate III or IV in Customer Engagement, Customer Service, Communications, Public Relations, Business Administration or related discipline, or 5+ years' experience in a customer engagement role.
• Experience in Customer Engagement, Customer Services or similar industry
• Demonstrated ability to build and maintain positive customer and stakeholder relationships.
• Strong communication, engagement and conflict resolution skills.
• Excellent organisational and administrative skills with records and case notes management.
• Ability to coordinate across business units to support project delivery.

Responsibilities

• Coordinate customer enquiries, engagement activities, applications and complaints.
• Assist in field and office delivery of the major infrastructure project.
• Maintain accurate customer records, case notes and action tracking.
• Support compliance requirements and project communications.
• Collaborate with project teams to deliver positive customer outcomes.

Skills

Customer engagement

Customer service

Stakeholder relationships

Communication

Conflict resolution

Record keeping

Organisational skills

Education

Certificate III/IV in related field

Job description

Make meaningful impact in a values-driven organisation.

AtMurrumbidgee Irrigation,we support our customers, strengthen regional communities and support agricultural success.Our job is simple - to deliver water in the best way possible.

We're seeking an experienced Customer Engagement Officer - 2 Year Fixed Term to join our team and play a key role in delivering a Major MI infrastructure project that will have a lasting impact across our communities. This is an exciting opportunity to combine your passion for customer engagement with meaningful, on-the-ground work that supports regional growth and development. Based in Griffith, NSW, you'll work closely with project teams and local stakeholders to help ensure communities remain informed, supported and connected throughout the project's delivery.

About the role

As a Customer Engagement Officer, you will be a key point of contact for customers, landholders, residents, and project stakeholders, supporting the delivery of a Major MI infrastructure project. Working both in the field and office, you will coordinate customer enquiries, engagement activities, applications, complaints, and project communications while maintaining accurate records and supporting compliance requirements. Collaborating with project teams and internal experts, you will help deliver positive customer outcomes, build trusted relationships, and ensure customers remain informed and supported throughout the project lifecycle. This role is ideal for a proactive, people-focused professional who enjoys working with the community and collaborating across diverse teams.

What you'll bring?

Certificate III or IV in Customer Engagement, Customer Service, Communications, Public Relations, Business Administration or a related discipline, or a minimum of five years' experience in a customer engagement, or similar role.

Experience in Customer Engagement, Customer Services or similar industry experience

Demonstrated ability to build and maintain positive customer and stakeholder relationships.

Highly developed communication, engagement and conflict resolution skills, with the ability to manage complex customer enquiries and sensitive issues.

Strong organisational and administrative skills, including the ability to maintain accurate customer records, case notes, and action tracking while managing multiple priorities and deadlines.

Ability to work collaboratively across business units to coordinate customer outcomes and support project and operational delivery.

Ability to identify opportunities for continuous improvement and promote innovation and excellence.

Knowledge of workplace health and safety (WHS) risks and safe work procedures

Current ‘C’ class motor vehicle licence

We offer:

Competitiveremunerationand access to salary packaging options

Career developmentthrough mentoring,trainingand internal mobility

Companybenefitsincludingannual skin checksandflu shots,an annualfitnesspayment,life insurancecoverandaccess to other wellbeing initiatives.

A culture built onClarity, Connection,Vulnerabilityand Improvement

Applications close: whenfilled

For any questions, please contact the Trudy Kalteren at MI on (02) 6962 0*** or via email at ***********@mirrigation.com.au