Customer Engagement Officer - 2 Year Fixed Term

Murrumbidgee Irrigation Limited; Griffith City; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Salary packaging options

Mentoring and training

Wellbeing initiatives

Job summary

Murrumbidgee Irrigation Limited (MI) seeks a proactive Customer Engagement Officer to support a major MI infrastructure project in Griffith, NSW. You will coordinate customer inquiries, engagement activities, applications, complaints and project communications while maintaining accurate records and supporting compliance.

Based in Griffith, you will work both in the field and office, building trusted relationships with customers, landholders and stakeholders, and delivering positive outcomes to

Qualifications

• Certificate III or IV in Customer Engagement, or minimum five years in a similar role
• Experience in Customer Engagement or Customer Services
• Demonstrated ability to build and maintain positive customer and stakeholder relationships

Responsibilities

• Coordinate customer enquiries, engagement activities and project communications
• Maintain accurate records and support compliance requirements
• Manage applications and complaints across the project lifecycle
• Collaborate with project teams and internal experts to deliver positive customer outcomes
• Build trusted relationships with customers, landholders and stakeholders

Skills

Customer engagement

Stakeholder relations

Communication skills

Organisational skills

Record-keeping

Education

Certificate III/IV in Customer Engagement or related discipline

Five years in customer engagement or similar role

Tools

WH S knowledge

Customer service software

Job description

Make meaningful impact in a values-driven organisation

AtMurrumbidgee Irrigation,we support our customers, strengthen regional communities and support agricultural success.Our job is simple - to deliver water in the best way possible.

We're seeking an experienced Customer Engagement Officer - 2 Year Fixed Term to join our team and play a key role in delivering a Major MI infrastructure project that will have a lasting impact across our communities. This is an exciting opportunity to combine your passion for customer engagement with meaningful, on the ground, work that supports regional growth and development. Based in Griffith, NSW, you'll work closely with project teams and local stakeholders to help ensure communities remain informed, supported and connected throughout the project's delivery.

We offer:

Competitive remuneration and access to salary packaging options

Career development through mentoring, training and internal mobility

Companybenefits includingannual skin checksandflu shots,an annualfitnesspayment,life insurance cover andaccess to other wellbeing initiatives.

A culture built on Clarity, Connection, Vulnerability and Improvement

About the role

As a Customer Engagement Officer, you will be a key point of contact for customers, landholders, residents, and project stakeholders, supporting the delivery of a M ajor MI infrastructure project. Working both in the field and office, you will coordinate customer enquiries, engagement activities, applications, complaints, and project communications while maintaining accurate records and supporting compliance requirements. Collaborating with project teams and internal experts, you will help deliver positive customer outcomes, build trusted relationships, and ensure customers remain informed and supported throughout the project lifecycle. This role is ideal for a proactive, people-focused professional who enjoys working with the community and collaborating across diverse teams.

What you'll bring?

• Certificate III or IV in Customer Engagement, Customer Service, Communications, Public Relations, Business Administration or a related discipline, or a minimum of five years' experience in a customer engagement, or similar role.
• Experience in Customer Engagement, Customer Services or similar industry experience
• Demonstrated ability to build and maintain positive customer and stakeholder relationships.
• Highly developed communication, engagement and conflict resolution skills, with the ability to manage complex customer enquiries and sensitive issues.
• Strong organisational and administrative skills, including the ability to maintain accurate customer records, case notes, and action tracking while managing multiple priorities and deadlines.
• Ability to work collaboratively across business units to coordinate customer outcomes and support project and operational delivery.
• Ability to identify opportunities for continuous improvement and promote innovation and excellence.
• Knowledge of workplace health and safety (WHS) risks and safe work procedures

If you require further information, please refer to theFAQ's on the careers page, or contact the Team at MI on [phone] |[e-mail]