Customer Due Diligence Manager

Link Group; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Link Group in Melbourne, Australia, is seeking a detail-oriented Customer Due Diligence (CDD) Manager on a fixed-term 12-month contract to lead AML/CTF compliance across the customer lifecycle.

You will perform CDD/EDD reviews, sanctions screening, risk assessments, and ongoing monitoring, working with stakeholders to ensure regulatory alignment and accurate documentation.

The role emphasizes leadership, remediation programs, and continuous improvement within the Financial Crime team.

Qualifications

• 5+ years experience in financial crime / AML / KYC
• Experience with CDD/KYC, AML/CTF standards
• Ability to perform Enhanced Due Diligence (EDD) independently
• Strong analytical and investigative skills
• Excellent written and verbal communication skills

Responsibilities

• Perform CDD and EDD reviews per regulatory requirements
• Conduct sanctions, PEP, and adverse media screening
• Analyse customer profiles and assign risk ratings
• Review customer identification and ownership structures
• Conduct ongoing customer monitoring and refresh reviews
• Re-assess and update customer risk profiles
• Support SMRs documentation and escalation
• Identify trigger events for off-cycle reviews
• Engage stakeholders to obtain documentation and resolve issues

Skills

CDD/KYC experience

AML/CTF regulatory knowledge

Financial crime compliance

Attention to detail

Analytical & investigative skills

Written & verbal communication

Prioritization & multitasking

Tools

Screening tools

Job description

Overview

We are seeking a detail-oriented and proactive Customer Due Diligence (CDD) Manager to join our Financial Crime team on a fixed-term basis. In this role, you will be responsible for conducting thorough customer due diligence and ensuring compliance with AML/CTF regulatory requirements. You will play a critical role in identifying and mitigating financial crime risks across the customer lifecycle.

This is a 12-month Fixed Term Contract

Key Accountabilities and main responsibilities

Strategic Focus

• Contribute to the continuous improvement of Customer Due Diligence (CDD) and KYC processes by identifying opportunities to enhance efficiency, quality, and risk outcomes.
• Support remediation programs, backlog reduction initiatives, and regulatory uplift projects to ensure alignment with evolving AML/CTF obligations.
• Assist in embedding best practice financial crime controls through participation in process reviews, procedural updates, and change initiatives.

Operational Management

• Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews in accordance with regulatory requirements and internal policies.
• Conduct sanctions, Politically Exposed Persons (PEP), and adverse media screening, ensuring alerts are investigated, resolved, and documented appropriately.
• Analyse customer profiles to assess ML/TF risk and assign accurate risk ratings.
• Review and verify customer identification documentation, beneficial ownership structures, and control persons.
• Conduct ongoing customer monitoring, including periodic KYC/CDD refresh reviews in line with regulatory cycles.
• Re-assess and update customer risk profiles, ensuring information remains accurate and up to date.
• Perform screening refreshes and investigate new or updated alerts arising from periodic reviews.
• Identify trigger events (e. g. changes in ownership, activity, or jurisdiction) requiring off-cycle reviews.
• Support the preparation and documentation of Suspicious Matter Reports (SMRs), ensuring accurate and timely escalation to Financial Crime teams.
• Identify, assess, and elevate potential financial crime risks, including suspicious or unusual activity, in line with AML/CTF obligations.
• Develop, review, and maintain CDD procedures, work instructions, and guidance materials to ensure consistency and regulatory alignment.
• Engage with internal stakeholders and customers to obtain required documentation and resolve CDD/KYC issues.

People Leadership

• Collaborate effectively with internal stakeholders including operations, risk, and Financial Crime teams to resolve CDD issues and support decision-making.
• Provide guidance and support to junior team members where required, contributing to knowledge sharing and capability uplift within the team.
• Promote a culture of compliance, accountability, and continuous improvement across the team.

Governance & Risk

• Ensure all activities are conducted in accordance with regulatory requirements, internal policies, and compliance standards.
• Maintain accurate and complete records with clear audit trails and documented rationale for decisions.
• Support updates to processes in response to regulatory change, audit findings, and control improvements.
• Escalate high-risk or complex cases to senior analysts or compliance teams as required.

Experience & Personal Attributes

• Prior experience in CDD/KYC, AML/CTF, or financial crime compliance (ideally within banking or financial services)
• 5+ years experience in financial crime / AML / KYC
• Strong experience with complex structures (trusts, companies, partnerships, layered entities)
• Ability to perform Enhanced Due Diligence (EDD) independently
• Provides guidance to junior analysts and supports escalations
• Strong understanding of AML/CTF regulations and risk frameworks
• High attention to detail with strong analytical and investigative skills
• Excellent written and verbal communication skills
• Ability to manage competing priorities and meet deadlines
• Familiarity with financial crime systems and screening tools is desirable

This role is being offered on a 12-Month Fixed Term Contract.