Customer Disputes Resolution Specialist

A2B Australia; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

A2B Australia is seeking a customer-focused Compliance & Resolution Officer to investigate and resolve customer disputes within the Corporate Transport team. You will work across the business to ensure fair, efficient outcomes and protect customer relationships.

You will handle billing inquiries, gather information, and communicate updates to customers while aligning with company policies and dispute resolution best practices. Prior experience in transport or logistics is valued.

Qualifications

• Previous experience in dispute resolution, customer service or a similar customer-facing environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving capability and a high level of attention to detail.
• Experience using CRM systems and Microsoft Office or similar productivity tools.
• Ability to work independently while also contributing effectively as part of a team.
• A degree qualification or equivalent professional experience.
• Experience within the transport, logistics or related industry will be highly regarded.

Responsibilities

• Investigate and resolve customer disputes, including billing discrepancies, service concerns and customer enquiries.
• Gather information and collaborate with internal stakeholders to support effective dispute resolution.
• Communicate with customers via phone, email and written correspondence, providing timely updates throughout investigations.
• Mediate between customers and internal stakeholders to achieve practical and fair outcomes.
• Maintain accurate records of disputes, resolutions and communication history.
• Monitor dispute trends and identify opportunities to improve processes and reduce future customer issues.
• Support compliance with company policies, industry regulations and dispute resolution best practice.
• Educate customers on billing processes, payment options and dispute pathways to support better customer experiences.

Skills

Dispute resolution

Communication

Problem solving

Independent work

Interpersonal skills

Teamwork

Education

Degree or equivalent experience

Tools

CRM systems

Microsoft Office

Job description

A2B Australia is seeking a customer-focused Compliance & Resolution Officer to investigate and resolve customer disputes within the Corporate Transport team. You will work across the business to ensure fair, efficient outcomes and protect customer relationships.

You will handle billing inquiries, gather information, and communicate updates to customers while aligning with company policies and dispute resolution best practices. Prior experience in transport or logistics is valued.