Customer Director - Rolling Stock

Airswift; Perth; On-site; AUD 260,000 - 300,000; Full time

Job summary

Airswift seeks a Customer Director for a global rail leader to build strategic relationships, identify growth opportunities, and deliver solutions across rolling stock, maintenance, leasing and aftermarket parts.

Based in Perth, this permanent, full-time role leads commercial engagement, bids and negotiations with rail operators, and guides a cross-functional team to sustainable expansion; prior rail or heavy industry sales experience is preferred.

Qualifications

• Extensive experience in account management, customer management, business development within the rail industry, mining or heavy industry.
• Strong commercial negotiation skills and ability to communicate with diverse stakeholder groups including executive/board, engineering, workshop managers / technicians.

Responsibilities

• Strengthen relationships with existing rail customers in Western Australia, and engage in pursuit of new clients.
• Identify and pursue opportunities across rolling stock, maintenance, upgrades, leasing, and aftermarket services.
• Lead bids, tenders, commercial negotiations, and customer engagements.
• Maintain a strong sales pipeline and provide accurate forecasting.
• Work collaboratively across technical, operational, and commercial teams to deliver customer-focused solutions.

Skills

Account management

Business development

Sales leadership

Negotiation

Stakeholder management

Rail industry knowledge

Education

Tertiary qualification or equivalent industry experience

Tools

CRM systems

Job description

Overview

We are currently recruiting a Customer Director for a global leader in rail transportation. This senior commercial role is responsible for developing strategic customer relationships, identifying growth opportunities, and delivering solutions across rolling stock, maintenance, leasing, and aftermarket parts. You will act as a trusted advisor to rail operators, leading commercial engagement, supporting tenders and negotiations, and driving sustainable business growth. Whilst prior locomotive / rail experience is desired, experience in a KAM / BDM / Sales position in another heavy industry would be considered.

Location - Perth, WA

Duration - Permanent, Full-Time

Salary - $260,000 - $300,000 total package incl. super/bonus

Responsibilities

• Strengthen relationships with existing rail customers in Western Australia, and engage in pursuit of new clients.
• Identify and pursue opportunities across rolling stock, maintenance, upgrades, leasing, and aftermarket services.
• Lead bids, tenders, commercial negotiations, and customer engagements.
• Maintain a strong sales pipeline and provide accurate forecasting.
• Work collaboratively across technical, operational, and commercial teams to deliver customer-focused solutions.

Required Experience

• Extensive experience in account management, customer management, business development within the rail industry, mining or heavy industry.
• Strong commercial negotiation skills and ability to communicate with diverse stakeholder groups including executive/board, engineering, workshop managers / technicians.

Desirable

• Possess market intelligence and understanding of mining, passenger, and freight operations, locomotive / rolling stock and an interest in emerging technology.
• Relevant tertiary qualification or equivalent industry experience.

Driver's Licence

Full Australian working rights - Citizen, Permanent Resident