Account Manager - Health Technology

Wolters Kluwer; Newcastle; In loco; AUD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted health insurance

Novated leasing

Lifestyle discounts with retailers

Rewards & Recognition Program

Health and wellbeing platform

Descrizione del lavoro

Wolters Kluwer seeks an Asset Health & Remote Technical Specialist based in Perth to monitor locomotive asset health and fleet performance using remote diagnostics, while providing expert troubleshooting support to maintenance and operations teams.

You will conduct root cause analyses, develop corrective actions, and coordinate with Rio Tinto operations and Wabtec field teams to ensure issues are resolved safely and efficiently, driving reliability and availability.

Competenze

• Trade qualification or engineering degree with related discipline.
• Experience in diesel-electric locomotive maintenance or similar.
• Ability to interpret drawings and diagnostic data.
• Strong communication with operations and maintenance teams.

Mansioni

• Monitor locomotive asset health and fleet performance using remote diagnostics.
• Provide expert technical advice and troubleshooting support to maintenance and operations teams.
• Conduct root cause analysis of failures and implement corrective actions.
• Collaborate with Rio Tinto operations and Wabtec field teams to drive issues to closure.

Conoscenze

Mechanical Engineering

Electrical Engineering

Diagnostics

Fault Finding

Root Cause Analysis

Stakeholder Management

Rail Locomotives

Data Interpretation

Formazione

Engineering degree

Strumenti

Diagnostics platforms

RCM / FMEA knowledge

Descrizione del lavoro

Asset Health & Remote Technical Specialist

Job Description
What are we offering you?
+ Permanent Role
+ Paid Birthday Leave
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Novated Leasing options
+ Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
Who will you be working with?
Wabtec Global Freight Services provides offering to customer which include technology, people, and processes, designed to maximize reliability and availability of customers' locomotives at optimal operating costs. These tailored solutions meet each customer's operating needs for fleet strategy, and changing business trends, ensuring we help customers achieve their desired business outcomes. These offerings include tailored Maintenance Contracts, Overhauls, Asset Performance Management, Upgrades and modernisations.
Learn more about our business here - Freight Services ( Asset Health & Remote Technical Specialist is a customer-embedded, outcome-focused role within the Rio Tinto Operations Centre. It blends the capabilities of a remote Technical Advisor, Expert on Alert (EOA) specialist and fleet-health coordinator. The role works in partnership with Rio Tinto to continuously review locomotive condition and diagnostic information, identifies emerging risks, provides clear OEM-aligned recommendations, and works with Rio Tinto operations, maintenance and Wabtec field teams to bring actions to closure.
The role is designed to improve decision quality and speed. It does not replace Rio Tinto maintenance or operational accountability. Instead, it provides a single focal point who connects digital insight, locomotive domain expertise and frontline execution. Success is seen in fewer repeat failures, faster troubleshooting, stronger work scopes, dependable escalation and visible follow-through on fleet-health risks.
Where is the position located?
This is a Monday to Friday role, based in Perth, WA (near the Perth Airport).
What will your typical day look like?
+ Monitor locomotive asset health and fleet performance through remote diagnostic and condition monitoring systems.
+ Analyse locomotive faults, alarms and events to identify emerging issues and minimise operational impacts.
+ Provide expert technical advice and troubleshooting support to maintenance and operations teams.
+ Conduct root cause analysis of recurring failures and develop recommendations to improve reliability and availability.
+ Prioritise and coordinate critical fault investigations based on fleet risk, safety and production impacts.
+ Review operational and maintenance data to identify trends, degradation patterns and opportunities for proactive intervention.
+ Liaise with customers, field service personnel, engineering teams and maintenance providers to drive effective issue resolution.
+ Develop and communicate corrective action plans and monitor progress through to closure.
+ Support outage and incident response activities by providing technical guidance and recommendations.
+ Prepare asset health reports, performance insights and reliability metrics for customers and internal stakeholders.
+ Champion continuous improvement initiatives that improve locomotive performance, reliability and fleet availability.
+ Maintain compliance with safety, quality and engineering standards while supporting customer operational objectives.
What do we want to know about you?
Essential
+ Trade qualification, Diploma or Degree in Mechanical, Electrical, Mechatronic or related engineering discipline, or equivalent industry experience.
+ Strong experience in diesel-electric locomotive maintenance, troubleshooting, reliability or technical support.
+ Demonstrated capability in fault finding, diagnostics and root cause analysis.
+ Ability to interpret technical drawings, schematics, maintenance documentation and diagnostic data.
+ Experience working with operational, maintenance and engineering stakeholders.
+ Strong analytical and problem-solving skills with the ability to prioritise competing demands.
+ Excellent communication and stakeholder management skills.
+ Experience with locomotive asset health, condition monitoring or predictive maintenance programs.
+ Knowledge of locomotive diagnostic and monitoring platforms.
+ Experience supporting heavy haul rail, mining or heavy industrial operations.
+ Familiarity with reliability-centred maintenance (RCM), FMEA or continuous improvement methodologies.
+ Customer-facing technical advisory or reliability engineering experience.
Desirable
+ Experience with locomotive asset health, condition monitoring or predictive maintenance programs.
+ Knowledge of locomotive diagnostic and monitoring platforms.
+ Experience supporting heavy haul rail, mining or heavy industrial operations.
+ Familiarity with reliability-centred maintenance (RCM), FMEA or continuous improvement methodologies.
+ Customer-facing technical advisory or reliability engineering experience.

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.

• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.

• Corporate Rates for Private Health Insurance.

• An inclusive working environment.

• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

Applicants must have current working rights in Australia. Please note that visa sponsorship is not available for this position.Successful candidates will be required to complete background and criminal history check.We thank all applicants for their interest; each application will receive a response.