Customer Development Manager - National Metcash

Jobs2Web; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Colgate-Palmolive in Sydney, New South Wales is seeking a Customer Development Manager to lead the national Metcash relationship, deliver the National Business Plan and key growth strategies, and maximise return on promotional investment.

Reporting to the Customer Development Team Leader, you will coach two Customer Development Executives, collaborate with the Independents CDT, field sales and Retail Marketing to bring plans to market and continuously optimise performance.

Qualifications

• Significant experience delivering commercial objectives across categories.
• Ability to lead cross-functional teams in a fast-paced environment.
• Strong stakeholder management and communication skills.

Responsibilities

• Build and maintain relationships with key stakeholders internally and externally.
• Develop promotional strategies and action plans to maximise growth and analyse post-event results.
• Monitor sales and distribution performance for new products and adjust actions accordingly.
• Implement and maintain Category Management initiatives with the independent trade in collaboration with the relevant manager.
• Partner with state field operations to ensure execution of strategies at field level.
• Coach and develop two direct reports to excel in their roles and engage with customers.

Skills

Relationship management

Promotional strategy

Sales monitoring

Category management

People management

Job description

Customer Development Manager - National Metcash

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer product company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Details

Job Title: Customer Development Manager - National Metcash
Travel Required?: Travel - up to 10% of time
Posting Start Date: 6/12/26
Hybrid

No Relocation Assistance Offered

Job Number#174104 - Sydney, New South Wales, Australia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values - Caring, Inclusive, and Courageous - we foster a culture that inspires our people to achieve common goals. Together, let’s build a brighter, healthier future for all.

Reporting to the Customer Development Team Leader, the Customer Development Manager - National Metcash is responsible for the achievement of a broad range of commercial objectives across all categories, within the national Metcash business. You will lead the delivery of the National Business Plan and key growth strategies, as well as maximising support for new line launches and return on promotional investment.

Critical to this exciting role, is an ability to work within a cross functional team in a fast paced environment with numerous internal and external stakeholders. The ability to simultaneously manage a large number of projects is integral to success in this role. Working closely with the entire Independents CDT, field sales team and Retail Marketing team, you will be responsible for bringing our strategies and plans to market and optimising on an ongoing basis to ensure they remain effective.

Another crucial element of your success in this role is your ability to coach, develop and empower your direct reports, two Customer Development Executives, to excel in their roles, confidently engage and win with their customers and develop the key skills required to progress within the organisation.

Responsibilities

• Building and managing successful relationships with key stakeholders, both internally and externally


• Development of promotional strategy and action plans to maximise growth, including post-event analysis and recommendations


• Monitoring sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement


• Implementing and maintaining Category Management initiatives within the independent trade, developed in partnership with the Category & Shopper Development Manager


• Partner with state field operations teams to ensure all strategies, plans and programs are implemented with excellence at field level


• Managing, coaching and developing two direct reports- Health & Beauty and Home Customer Development Executives

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Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.