Customer Development Manager - NAPA Wetherill Park

NAPA; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Tools of Trade (vehicle, phone, laptop

Team member discounts

Professional uniform provided

Career development opportunities

Job summary

NAPA is seeking a Customer Development Manager in Australia to drive sales and gross margin across a defined territory. You will solve customer problems through consultative relationships and proactively develop new business with trade customers, while aligning with Branch Managers to deliver strong results.

The role emphasizes KPI-driven performance, relationship-building, and safe driving. Strong communication, negotiation, and CRM usage are essential, with a preference for automotive industry

Qualifications

• Experience in account management or business development.
• KPI-driven environment experience.
• CRM experience required or preferred.
• Automotive industry experience preferred.

Responsibilities

• Solve customer problems through consultation, relationship building, and understanding customer needs.
• Responsible for sales and gross margin performance of your territory.
• Attend and participate in sales meetings, trade shows and training sessions.
• Achieve sales budgets and develop new business (business development and account management).
• Foster safety culture and safe driving practices in daily operations.

Skills

Strong communicator

Negotiation

CRM experience

Sales experience

Tools

CRM systems

Job description

Showcase your love for all things automotive & your sales skills, by providing exceptional sales & service experiences for our trade customers.Customer Development Manager – NAPANAPA is Australia and New Zealand’s largest and newest name in automotive aftermarket parts. We’re on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we’re accelerating! Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts.Why our team loves working at NAPA:Competitive salary + generous incentives for outstanding performanceTools of Trade including late model vehicle, mobile phone & laptopSales & Product trainingRelax & enjoy weekends with family & friends with a Monday to Friday work scheduleWe genuinely care about supporting you to reach your full potential and offer tailored ‘Napa Know How’ career opportunities linked to your personal development planA company-funded, professional uniformTeam member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMXWe’re fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity. We value differences in backgrounds, cultures, abilities, and experiencesWe proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do thisPaid volunteer leave allowing you to give back to your chosen charity/community organisationAbout the role:Customer Development Managers (CDMs) report to a Channel Manager, and work closely alongside NAPA Branch Managers to build successful business relationships with target customers within their territory. With a sales focus, they work to proactively find solutions to customer problems and are responsible for the sales and gross margin performance of their territory.Duties include:Solve customer problems through consultation, relationship building, and understanding customer needsResponsibility for sales and gross margin performance of your territoryAttend and participate in sales meetings, trade shows and training sessionsAchieve sales budgetsDeveloping new business (business development and account management)Foster and drive a culture of safety by putting safety first, ensuring that we all make it safe & make it homeSafe driving behavioursNote, this role will require lifting, bending, climbing & safe driving.Who we’re looking for:An engaging, strong communicator, with sound negotiating skillsSolutions and service focussedTrack record in account management or business developmentThrive in a KPI driven environmentSales and/or customer management experience (automotive industry preferred)Ability to liaise and build relationships with customers and company stakeholdersExperience using CRM systemsA valid Australian driver's licenceA passion for all things automotiveFormer GPC team members welcome to apply. Send your CV to our Careers Team by clicking APPLY!To find out more about NAPA, please visit www.napaparts.com.au or follow us on socials.GPC Asia PacificMovement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward.With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.