Customer Development Manager (CDM)

Mulford Plastics Pty Ltd; City of Charles Sturt, Adelaide; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Laptop and mobile phone

Comprehensive product training

Long-term career opportunity

Supportive team environment

Impact on SA market growth

Job summary

Mulford Australia is seeking a Customer Development Manager to lead B2B sales across Adelaide and regional South Australia. You will manage existing accounts, develop new opportunities, and expand product penetration in Roofing, Building Products, Plastics Fabrication, Signage, Print and Shopfitting sectors.

You will report to the National Sales Manager, drive sales growth, maintain a robust pipeline, and leverage Salesforce CRM to track activities.

Qualifications

• Proven experience in B2B sales, account management and business development.
• Track record of achieving sales and margin targets.
• Strong relationship-building, communication and negotiation skills.
• Proactive, self-motivated with a results-driven approach.
• Experience using CRM systems to manage activity and pipeline; Salesforce preferred.
• Ability to work independently while contributing to a team.
• Experience in roofing, building products, construction or signage is highly regarded.

Responsibilities

• Grow sales and profitability across existing customer accounts.
• Identify, develop and convert new business opportunities.
• Build strong, long-term relationships with customers and stakeholders.
• Prospect for new customers, projects, applications and markets.
• Introduce new products and increase penetration across accounts.
• Conduct regular customer and site visits.
• Maintain a strong sales pipeline and targets.
• Manage customer activity and pipeline in Salesforce CRM.
• Collaborate with Internal Sales, Customer Service and Operations.

Skills

B2B sales

Account management

Business development

Sales targets

Relationship building

Communication

Negotiation

Prospecting

Salesforce

Time management

Independence

Team collaboration

Roofing/Building products experience

Tools

Salesforce

Job description

B2B Sales | Roofing & Building Products | Plastics Fabrication | Signage | Print | Shopfitting

Build relationships. Develop opportunities. Grow the business.

Mulford Australia has been supplying quality flat sheet products to Australian industry for more than 80 years. We are a leading distributor servicing a diverse range of markets including Plastics Fabrication, Roofing & Building Products, Signage, Print and Shopfitting.

We are seeking an experienced and motivated Customer Development Manager (CDM) to join our Adelaide team and drive sales growth across Adelaide and Regional South Australia.

Reporting to the National Sales Manager, the role combines account management, new business development, market development and product growth.

This is a customer-facing, field-based position suited to someone who enjoys building relationships, identifying opportunities and converting them into profitable business.

Key Responsibilities

• Grow sales and profitability across existing customer accounts
• Identify, develop and convert new business opportunities
• Build strong, long-term relationships with customers and industry stakeholders
• Prospect for new customers, projects, applications and markets
• Introduce new products and increase product penetration across existing accounts
• Conduct regular customer, prospect and relevant site visits
• Build and manage a strong sales pipeline
• Achieve agreed sales revenue and gross margin targets
• Maintain accurate customer activity, opportunities and pipeline information in Salesforce CRM
• Work collaboratively with Internal Sales, Customer Service and Operations teams
• Provide market intelligence and identify emerging customer and industry opportunities

About You

You are a results-driven B2B sales professional who is equally comfortable developing existing relationships and creating new ones.

• Proven experience in B2B sales, account management and business development
• A track record of achieving sales and margin targets
• Strong relationship-building, communication and negotiation skills
• Confidence and persistence in prospecting and developing new business
• Strong commercial awareness and customer focus
• Excellent organisation, planning and time-management skills
• Experience using CRM systems to manage customer activity and sales pipelines; Salesforce experience is highly regarded
• A proactive, self-motivated and results-driven approach
• The ability to work independently while contributing effectively to a broader team
• Experience in roofing, building products, construction, plastics fabrication, signage, print, shopfitting or other technical B2B industries will be highly regarded.

What We Offer

• Competitive salary package
• Fully maintained company vehicle
• Laptop and mobile phone
• Comprehensive product training and ongoing support
• Long-term career opportunity with an established Australian business
• Supportive and professional team environment
• The opportunity to make a genuine impact on the growth of the South Australian market

Applicants must have full working rights in Australia.

Ready to Make an Impact?

If you are looking for a role where you can develop customers, create new opportunities and deliver measurable sales growth, we would welcome your application.

Join Mulford Australia and help us continue Building Solutions for our customers and the industries we serve.