Customer Contracts Manager, Government Solutions

Verra Mobility Corporation; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Verra Mobility Corporation is seeking a Customer Contracts Manager to lead customer contracting for Government Solutions. You will draft and negotiate revenue-generating agreements for government customers and work closely with Legal, Bids, Sales, Finance, Technology and Delivery.

The role is based in South Melbourne with a hybrid work model (three days in the office, two days from home) and occasional travel.

Qualifications

• Minimum 5+ years in customer commercial contracts.
• Experience drafting and negotiating technology or services agreements.
• Contracting with government/public-sector customers experience.
• Experience supporting tenders from opportunity to negotiation and execution.
• Knowledge of liability, indemnity, IP, privacy, warranties and related risks.
• Experience managing contracts across jurisdictions.
• Proficient use of a CLM platform to manage contracts and renewals.
• Understanding pricing, invoicing and financial risk.
• Ability to provide clear, practical advice while meeting deadlines.

Responsibilities

• Lead contract workstream for government RFPs, tenders and sole-source opportunities.
• Draft, redline and negotiate MSAs, SOWs, NDAs, variations, change orders and related agreements.
• Develop commercial positions balancing customer requirements, delivery commitments and risk.
• Identify and manage liability, indemnity, IP, privacy, data security, warranties and termination risks.
• Translate contract terms into clear obligations for operations and commercial teams.
• Manage active contracts, obligations, variations and renewals via CLM.
• Develop templates, playbooks and standard contracting positions.
• Improve contract governance through automation and standardisation.
• Support third-party agreements required for customer delivery when necessary.

Skills

Contract drafting

Government contracting

Tender support

CLM platform

Commercial risk

Pricing & invoicing

Multi-jurisdiction contracts

Clear advisory

Technology contracts

Education

Business/Law/Commerce degree

Tools

CLM platform

Job description

Verra Mobility is a global smart mobility technology business. We partner with government agencies and road authorities to deliver road safety cameras and enforcement programs that help save lives, prevent serious injuries and make roads safer.

We are seeking a Customer Contracts Manager to lead customer contracting across our Government Solutions business.

This is a customer-facing, sell-side commercial contracts role. You will personally draft and negotiate revenue-generating agreements under which Verra Mobility provides technology and services to government customers. It is not a procurement, category management or supplier-contract administration position.

Reporting to the Director, Government Contracts, you will work closely with Legal, Bids, Sales, Finance, Technology and Delivery.

The role is based in South Melbourne, with three days in the office and two days working from home. Occasional domestic travel may be required.

What you’ll do

• Lead the contractual workstream for government RFPs, tenders and sole-source opportunities.
• Draft, redline and negotiate customer MSAs, SOWs, NDAs, variations, change orders and related agreements.
• Develop commercial positions that balance customer requirements, delivery commitments and organisational risk.
• Identify and manage risks involving liability, indemnity, intellectual property, privacy, data security, warranties and termination.
• Translate contract terms into clear obligations for operational and commercial teams.
• Manage active contracts, obligations, variations and renewals through our CLM platform.
• Develop practical templates, playbooks and standard contracting positions.
• Improve contract governance through automation, standardisation and process improvement.
• Support third-party agreements required for customer delivery when necessary.

What you’ll bring

• At least 5+ years’ customer commercial contracts experience.
• Direct experience of drafting and negotiating agreements under which your organisation supplies technology or services.
• Demonstrated experience contracting with government or public-sector customers.
• Experience supporting tenders from opportunity stage through negotiation and execution.
• Working knowledge of liability, indemnity, intellectual property, privacy, warranties and related commercial risks.
• Experience managing contracts across different jurisdictions.
• Experience using a dedicated CLM platform to manage contracts, obligations and renewals.
• Commercial understanding of pricing, invoicing and financial risk.
• The ability to provide clear, practical advice while managing multiple deadlines.

Experience based primarily on procurement, sourcing, category management or supplier contracts will not meet the requirements of this position.

A degree in business, law, commerce or a related discipline is valued. Experience supporting government or Defence customers would be advantageous.

Why join Verra Mobility?

You will manage contracts supporting programs that save lives and make communities safer, with genuine ownership and direct access to senior decision makers.

Our values: Own It, Do What’s Right, Choose Courage Over Comfort and Win Together guide how we work with our customers and one another.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities, and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.