Customer Contact Centre Officer

Pickles Auctions; Australia; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work

Job summary

Pickles Auctions is seeking a collaborative Customer Contact Centre Officer to deliver high-quality, responsive service from a remote location in Australia. You will handle inquiries via phone, email, and chat, log interactions and assist with admin tasks while upholding Pickles' values of excellence, innovation, safety, teamwork and integrity.

You will be the first point of contact, ensuring accurate information and timely problem-solving, with availability 8am-8pm AEST on weekdays, in a

Qualifications

• Experience in customer service with phone manner.
• Ability to prioritise, multi-task and problem solve under pressure.
• Ability to source accurate information quickly to resolve requests.
• Available between 8 am – 8 pm AEST.
• Share core values – Excellence, Innovation, Safety, Teamwork & Integrity.
• Collaborate with wider marketing and innovation teams.

Responsibilities

• Answering customer queries in a friendly and efficient manner across multiple channels (phone, email & chat).
• General admin, data entry and record keeping to ensure a clear chain of events.
• Problem-solving and complaints handling, escalating when necessary.
• Developing and maintaining knowledge of Pickles processes.
• Providing current and accurate information during every interaction.
• Collaborating with the marketing and innovation team on projects and outbound opportunities.
• Contributing to process improvements.

Skills

Excellent communication

Organisational skills

Phone manner

Multi-tasking

Customer service experience

Self-motivated

Customer-centric

Fast-paced environment

Availability 8am-8pm AEST

Job description

We are looking for a collaborative customer service superstar to join our Customer Contact Centreteam, dedicated to delivering high quality and responsive customer service to our valued customers. At Pickles our missionis to win customers for life by making their experience awesomeand that starts with you!

In this role you will be working remotely, Monday to Friday (8am-5pm).

As the first point of contact for inbound enquiries, you will be responsible for:

• Answering customer queries in a friendly and efficient manner, providing accurate information every time
• Empathetically listening to and understanding our customer’s needs.
• Managing queries through a variety of channels such as phone, email & chat.
• General admin, data entry and record keeping ensuring a clear chain of events
• Problem-solving and complaints handling in a timely manner, escalating where necessary.
• Developing and maintaining a working knowledge of the Pickles business and processes
• Providing current and accurate information during every interaction
• Collaborating with the wider marketing and innovation team on projects and outbound opportunities
• Contributing to the improvement of processes.

ABOUT YOU

A successful Contact Centre Officer will have:

• Exceptional communication and organisational skills
• Demonstrated experience in customer service and excellent phone manner.
• Ability to prioritise, multi-task and problem solve under pressure.
• Demonstrated ability to source accurate information quickly and effectively to resolve customer requests.
• Self-motivated, driven and customer centric.
• Enjoy working within a fast-paced environment.
• Available between hours of 8 am - 8 pm AEST
• Share our core values – Excellence, Innovation, Safety, Teamwork & Integrity

WHY WORK FOR PICKLES

Since 1964, Pickles has powered trusted marketplaces that bring people together, delivering value for our customers whilst remaining authentic. We are the Australian leaders in asset remarketing across industrial, motor vehicles, salvage, mining, oil & gas, agriculture industries and employ a broad team of specialists to make this happen.

Pickles offers a variety of employee benefits and programs that make being part of our team truly rewarding:

• Up to five extra days of leave each year and ability to earn an annual bonus after a qualifying period
• Cash vouchers and formal recognition awards
• Study assistance to support relevant courses or qualifications with robust career pathways available
• Paid parental leave for primary and secondary carers
• Bonus for referring talented people who join and succeed at Pickles
• Access to the employee assistance program for you and your family

Applying for a remote role?

Pickles will supply a laptop and docking station, as well as role-specific equipment like a headset if it’s required. The candidate is responsible for all other elements their remote working environment, including but not limited to: reliable internet connection, dedicated workspace that is safe and free from distractions, as well as providing necessary furniture and equipment such as a desk, chair, screens, keyboard, mouse, and any other peripherals required to perform their role effectively.

We value diversity and inclusion and encourage Aboriginal and Torres Strait Islander peoples and those from diverse backgrounds to apply.

Only suitable candidates will be contacted. Reference and criminal history checks apply. Internal applicants must have completed 6 months’ probation.