Customer Care Specialist — 24/7 Centre (14-Month)

Evoenergy; Australian Capital Territory; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Free gym membership

Onsite physio

Job summary

Evoenergy in ACT is seeking a standout customer-focused individual to support operations within our Contact Centre. The role involves providing accurate advice on service connections, network standards, and general enquiries, with a focus on customer satisfaction.

This is a 14-month fixed-term position with a 24/7 shift roster and opportunities for diverse stakeholder liaison. The successful candidate will handle calls efficiently, ensure accurate information capture, and contribute to outage

Qualifications

• Demonstrated experience in a customer contact centre or similar environment.
• Proven commitment to exceptional customer service with responsiveness and empathy.
• Excellent verbal and interpersonal communication with diverse customers.
• Ability to build and maintain relationships with internal teams and providers.
• Understanding of electricity network infrastructure is desirable, training provided.
• Commitment to safety and creating an inclusive, respectful environment.

Responsibilities

• Manage customer requests completely and record all required information.
• Respond efficiently to emergencies and reactive work-related calls.
• Handle enquiries delivering first call resolution where possible per policy.
• Follow crisis and emergency management processes; assist in outage prioritisation decisions.
• Provide advice to the Customer Outcomes Lead on customer service issues.
• Build strong relationships with internal and external stakeholders for effective call handling.
• Other duties within skill, competence and training.

Skills

Customer service

Verbal communication

Interpersonal skills

Stakeholder relationships

Safety awareness

Team collaboration

Job description

Evoenergy in ACT is seeking a standout customer-focused individual to support operations within our Contact Centre. The role involves providing accurate advice on service connections, network standards, and general enquiries, with a focus on customer satisfaction.

This is a 14-month fixed-term position with a 24/7 shift roster and opportunities for diverse stakeholder liaison. The successful candidate will handle calls efficiently, ensure accurate information capture, and contribute to outage