Customer Care Solutions Leader

Commonwealth Bank Of Australia; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team Member discount card for Kmart, B

Wesfarmers partner offers

Job summary

T2 in Scoresby, VIC is seeking a Customer Care Consultant to deliver outstanding service across phone, email, chat, and social channels from our Melbourne-area office.

You will manage inquiries, resolve issues, coordinate with internal teams, and help grow our customer experience program with automation and data insights.

The permanent full‑time role offers a hybrid working arrangement and opportunities to develop within a fast-paced tea retailer environment.

Qualifications

• 2+ years leading customer care/customer experience in a multi-channel retailer.
• Experience handling inquiries via phone, email, chat, and social channels.
• Strong communication and relationship-building skills.
• Experience with CRM and data-driven improvement.

Responsibilities

• Providing outstanding customer service via phone and email.
• Managing customer enquiries and resolving issues quickly and effectively.
• Following up on orders to ensure delivery expectations are met.
• Investigating and escalating issues when required.
• Building strong relationships with customers and internal stakeholders.
• Identifying opportunities to improve processes and customer outcomes.
• Supporting administrative tasks and maintaining accurate records.

Skills

CRM software

Communication skills

Problem solving

Multichannel support

Team collaboration

MS Office

Gorgias

Shopify

Recharge

Global-e

Empathy

Tools

Gorgias

Shopify

Recharge

Global-e

Job description

T2 in Scoresby, VIC is seeking a Customer Care Consultant to deliver outstanding service across phone, email, chat, and social channels from our Melbourne-area office.

You will manage inquiries, resolve issues, coordinate with internal teams, and help grow our customer experience program with automation and data insights.

The permanent full‑time role offers a hybrid working arrangement and opportunities to develop within a fast-paced tea retailer environment.